Showing all active incidents plus resolved incidents from the last 15 days.
Affirm
CA Database Maintenance
Canada (CA)
UBC IT
Student Registration: Unable to Swap Course Sections in Workday
Canada (CA)
Qualtrics
Discover Maintenance
Canada (CA)
Burnaby Campus - Wireless Network Maintenance - 2026-Sep-26
Canada (CA)
UBC IT
Staples punchout currently unavailable
Canada (CA)
Athabasca University
AU authentication infrastructure upgrade
Canada (CA)
Twilio
MMS Delivery Delays from Twilio Long Codes to Rogers Wireless Canada
Canada (CA)
SendGrid
MMS Delivery Delays from Twilio Long Codes to Rogers Wireless Canada
Canada (CA)
Ping Identity
Customer Support Portal degraded performance
Canada (CA) + 1
SMS Magic
Small U.S. and TFN Carriers - Scheduled Carrier Maintenance - SMS and MMS Services
Canada (CA)
Sierra Wireless
Planned Partner Carrier Maintenance on Roaming Platform (GNOC-13151)
Canada (CA)
Brightly Software
Support service disruption
Canada (CA)
Sierra Wireless
Planned Partner Carrier Maintenance on Roaming Platform (GNOC-13150)
Canada (CA)
Kinsta
Maintenance in the Ashburn, Virginia, US | Toronto, Ontario, Canada data centers
Canada (CA)
Twilio
MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada
Canada (CA)
SendGrid
MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada
Canada (CA)
NinjaOne
Infrastructure Maintenance - CA
Canada (CA)
F5 Cloud DNS
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Montreal (MTL7) – Impact: Brief Interruption
Canada (CA)
Diligent
Maintenance Advisory - Community in CA and US Regions
Canada (CA)
OrderMyGear
Popup Stores Maintenance
Canada (CA)
NinjaOne
Release 15.1.0 - CA
Canada (CA)
Sierra Wireless
Planned Partner Carrier Maintenance on Instant Roaming Platform (GNOC-13068)
Canada (CA)
PaloAlto
WildFire Canada Cloud Service Scheduled Maintenance
Canada (CA)
UBC IT
Final Grade Submission Tool (FGST) – Missing Student Photos in Course Rosters
Canada (CA)
Twilio
SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada
Canada (CA)
SendGrid
SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada
Canada (CA)
UBC IT
UBC Vancouver Voicemail Service Maintenance September 19, 2026, 18:00 PT - September 20, 2026, 06:00 PT
Canada (CA)
UBC IT
EASD - Enabling Omni Gateway on September 21, 2026, from 16:00 to 19:00 PT
Canada (CA)
UBC IT
Aviatrix Decommision - UBC Network Monday Sep 21, 2026, 06:00:00 - 07:00:00 PT
Canada (CA)
UBC IT
UBC to AWS DirectConnect Network Devices Change - Sep 22, 2026, 06:00-07:00 PT
Canada (CA)
UBC IT
Hybrid Cloud Service Network Maintenance - September 23, 2026, 07:00 - 08:00 PT
Canada (CA)
Kaseya
Datto BCDR - Server3188 (Canada Region) - Cloud Operations Service Impact
Canada (CA)
Infobip
Multiple Locations - Customer Portal service degradation
Canada (CA)
Sierra Wireless
Emergency Partner Carrier Maintenance on Diameter Signaling Infrastructure (GNOC-13069)
Canada (CA)
Sierra Wireless
Emergency Partner Carrier Maintenance on Firewall (GNOC-13088)
Canada (CA)
Diligent
Maintenance Advisory - iCompass in CA Region
Canada (CA)
Sierra Wireless
Emergency Partner Carrier Maintenance on ORS GEO REDUNDANT PLATFORM (GNOC-13140)
Canada (CA)
Diligent
Maintenance Advisory - Audit in Canada, US & Brazil Regions
Canada (CA)
Wealthsimple
Scheduled maintenance | Maintenance planifiée
Canada (CA)
Central 1
CHG174783 – Interac Scheduled Infrastructure Maintenance
Canada (CA)
Kaseya
Spanning - Canada and Asia-Pacific Regions - CA/AP-based Spanning Customers Unable To Login
Canada (CA)
Wealthsimple
Crypto trading issues | Problèmes de négociation de cryptomonnaies
Canada (CA)
UBC IT
Workday Scheduled 2026 Release 2 and Weekly Maintenance September 18, 2026, 21:00 PT to September 19, 2026, 00:00 PT
Canada (CA)
Central 1
CHG170132 - Digital Banking Core Release 775+777
Canada (CA)
Sierra Wireless
Partner Carrier Maintenance on Infrastructure (GNOC-13083)
Canada (CA)
ESET
ESET Connect 3.12 HF release: CA + DE + EU + US + JPN
Canada (CA)
Diligent
Maintenance Advisory - Audit in Canada, US & Brazil Regions
Canada (CA)
Kinsta
Maintenance in the Moncks Corner, South Carolina, US | Montréal, Québec, Canada | Santiago, Chile | Toronto, Ontario, Canada data centers
Canada (CA)
Bonterra
Penelope Maintenance - Canada, US, UK
Canada (CA) + 1
Guidewire
GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.133)
Canada (CA)
Qualtrics
Discover Maintenance
Canada (CA)
Ivanti Cloud
US, Canada - Cherwell 3rd Friday Maintenance
Canada (CA)
Newton
Interac e-Transfer Planned Maintenance
Canada (CA)
Ivanti Cloud
Ivanti Neurons for Secure Access and Zero Trust Maintenance – Canada
Canada (CA)
Omnissa Connect
Workspace ONE UEM and Assist: Monthly Data Center Maintenance September 19th, 2026 / Canada (Full Region)
Canada (CA)
Ivanti Cloud
Ivanti Neurons for Secure Access and Zero Trust Maintenance – Canada - 2012601
Canada (CA)
Symantec MessageLabs
Clarity SaaS Maintenance - September Monthly Maintenance Canada
Canada (CA)
UBC IT
Workday Scheduled Weekly Maintenance September 11, 2026, 21:00 PT to September 12, 2026, 00:00 PT
Canada (CA)
Alation Cloud Service
Planned Maintenance: Upgrade to 2026.9.0 for Canada
Canada (CA)
Inverite Insights
ATB Online
Canada (CA)
UBC IT
TouchNet TEST site - Scheduled Maintenance Sept 11, 2026 - 05:00 a.m. to Sept 11, 2026 - 05:00 p.m
Canada (CA)
Shift4
Processing Disruption
Canada (CA)
Carbonite Product
Server Backup Canada (Mississauga) System Maintenance scheduled for 21 September 2026
Canada (CA)
OpenText
Server Backup Canada (Mississauga) System Maintenance scheduled for 21 September 2026
Canada (CA)
UBC IT
Mac Mail client not syncing with FASmail - Sept 10, 2026
Canada (CA)
Gravyty
Advance: Content Builder Editing Unavailable
Canada (CA)
PaloAlto
Prisma Cloud [APP.CA]: 26.10.1 Scheduled Release
Canada (CA)
Hootsuite
Lumen by Talkwalker: Delayed data from Print, TV, Online, and Social sources
Canada (CA)
ThousandEyes
Capacity increase on Calgary, Canada (Bell)
Canada (CA)
UBC IT
Swing Space Building Network Switch Replacement September 10, 2026 21:00 - September 11, 2026 03:00 PT
Canada (CA)
Sierra Wireless
Emergency Partner Carrier Maintenance on Diameter and SS7 Signaling Infrastructure (GNOC-13117)
Canada (CA)
Diligent
Maintenance Advisory - Community in CA Region
Canada (CA)
UBC IT
Pay For Print website maintenance September 10, 2026 21:00-21:05 PT
Canada (CA)
UBC IT
Enterprise Automation & Solution Delivery (EASD) – LFS Services Maintenance from September, 10, 2026, 10:00 PT - September 10, 2026, 16:00 PT
Canada (CA)
Central 1
INC227360 - Interac e-Transfer 3.4 Service Outage
Canada (CA)
Shakepay
Problems with Interac e-Transfer Request Money
Canada (CA)
Zoom
Service degradation affecting subset of live online meeting translation in Canada region.
Canada (CA)
Island
Management Console - Data and analytics
Canada (CA)
UBC IT
Pay For Print: Intermittent Login Issues
Canada (CA)
UBC IT
UBC SharePoint Maintenance Thursday, September 10, 2026 09:00 PT to 17:00 PT
Canada (CA)
Bitbuy
ADA Deposits Unavailable
Canada (CA)
Dialogue
Entretien de base de données (Europe) / Database Maintenance (Europe)
Canada (CA)
Dialogue
Entretien de base de données (Amérique du Nord) / Database Maintenance (North America)
Canada (CA)
Affirm
CA Database Maintenance
Canada (CA)
SMS Magic
Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
United States (US) + 1
SendGrid
United States and Canada Twilio SMS and MMS Maintenance
United States (US) + 1
Diligent
Maintenance Advisory - Robots in US & Canada Regions
Canada (CA)
Twilio
United States and Canada Twilio SMS and MMS Maintenance
United States (US) + 1
Granicus
EngagementHQ Scheduled Maintenance- CA
Canada (CA)
IRISTEL
Maintenance - Backbone router upgrade | no-service-impact
Canada (CA)
UBC IT
UBC Websites: slow load speeds
Canada (CA)
ThousandEyes
Emergency Hardware Maintenance in Vancouver, Canada (Telus)
Canada (CA)
Dialogue
Notepad issue preventing notes creation on CP // Problème avec Notepad empêchant la création de notes sur CP
Canada (CA)
Bonterra
Apricot - Canada and US will undergo scheduled maintenance
Canada (CA)
Bonterra
ETO - Canada, US Public, and US Private will undergo scheduled maintenance
Canada (CA)
Bonterra
Apricot - Canada and US will undergo scheduled maintenance
Canada (CA)
Bonterra
ETO - Canada, US Public, and US Private will undergo scheduled maintenance
Canada (CA)
Bonterra
ETO - Canada, US Public, and US Private will undergo scheduled maintenance
Canada (CA)
UBC IT
UBCIT eSAM Servers Maintenance September 24, 2026, 20:00-23:00 PT
Canada (CA)
Diligent
Maintenance Advisory - iCompass in CA Region
Canada (CA)
Sierra Wireless
Rescheduled Partner Carrier Maintenance on Diameter Signaling Infrastructure (GNOC-13063)
Canada (CA)
Ping Identity
PingOne Authorize - Planned Maintenance (Canada)
Canada (CA)
Central 1
CHG174070 - MDB, Forge Commercial, and CAS Online Release 529+530
Canada (CA)
Sierra Wireless
Partner Carrier Maintenance on Infrastructure (GNOC-13104)
Canada (CA)
Runa
Sephora CA orders are failing
Canada (CA)
Runa
Riot Games - Valorant CA orders are failing
Canada (CA)
Inverite Insights
PC Financial
Canada (CA)
NinjaOne
Release 15.0.10 - CA
Canada (CA)
UBC IT
UBC Vancouver Voice Services Outbound Long Distance Issue September 8, 2026 08:30 PT
Canada (CA)
IRISTEL
IRISTEL Maintenance - Carrier edge router replacement | maintenance | no service impact
Canada (CA)
Guidewire
GWCP NPE and PreProduction CANADA Tenant (v1.138)
Canada (CA)
NinjaOne
Infrastructure Maintenance - CA
Canada (CA)
Chit Chats
Postage Purchase Issue (Connect & SmartDrop Canada Post labels)
Canada (CA)
TeamViewer
DEX Platform 26.9 Upgrade | Canada Central 1
Canada (CA)
Diligent
Maintenance Advisory - Audit in Canada, US & Brazil Regions
Canada (CA)
Kaseya
Endpoint Backup v2 - Canada - Maintenance Notice
Canada (CA)
Kinsta
Maintenance in the Santiago, Chile, and Toronto, Ontario, Canada data centers
Chile (CL) + 1
Bonterra
Apricot Monthly Maintenance - Canada and US
Canada (CA)
LeadSquared
Platform Release - Canada Data Center
Canada (CA)
Sierra Wireless
Partner Carrier Maintenance on Infrastructure (GNOC-12986)
Canada (CA)
Newton
Interac e-Transfer Planned Maintenance
Canada (CA)
Qualtrics
Discover Maintenance
Canada (CA)
UBC IT
Enterprise Services Load Balancer Maintenance September 6, 2026, 10:00 - 16:00 PT
Canada (CA)
Shakepay
E-Transfer Maintenance
Canada (CA)
Central 1
CHG173875 – Interac Scheduled Database Maintenance
Canada (CA)
Wealthsimple
Scheduled Interac e-Transfers Maintenance | Maintenance planifiée des virements Interac
Canada (CA)
UBC IT
Workday Scheduled Weekly Maintenance September 04, 2026, 21:00 PT to September 05, 2026, 00:00 PT
Canada (CA)
UBC IT
Enterprise Services Load Balancer Maintenance September 4, 2026, 12:00-17:00 PT
Canada (CA)
UBC IT
EduCloud Server (Vancouver) Service Interruption – September 4, 2026 01:50
Canada (CA)
Twilio
Multiple Destination SMS Carrier Partner Maintenance
United States (US) + 1
SendGrid
Multiple Destination SMS Carrier Partner Maintenance
United States (US) + 1
Twilio
Multiple Destination SMS Carrier Partner Maintenance
United States (US) + 1
SendGrid
Multiple Destination SMS Carrier Partner Maintenance
United States (US) + 1
Twilio
Multiple Destination SMS Carrier Partner Maintenance
United States (US) + 1
SendGrid
Multiple Destination SMS Carrier Partner Maintenance
United States (US) + 1
Twilio
Multiple Destination SMS Carrier Partner Maintenance
United States (US) + 1
SendGrid
Multiple Destination SMS Carrier Partner Maintenance
United States (US) + 1
Shakepay
Ethereum & USDC cashouts currently unavailable
Canada (CA)
UBC IT
Web/ASDM Firewall Login Issue via Cisco ISE
Canada (CA)
UBC IT
Issue accessing Wordpress CMS sites, Sunday, August 23, 2026, 10:00 PT
Canada (CA)
Sierra Wireless
Partner Carrier Maintenance – GTP Proxy Server (GNOC-13067)
Canada (CA)
8x8
Telephony Issues being investigated - CA Region
Canada (CA)
Granicus
EngagementHQ Project Search Issues - Canada Region
Canada (CA)
Kinsta
Maintenance in the Toronto, Ontario, Canada data center
Canada (CA)
SendGrid
Canada Account Security Service Partner Maintenance
Canada (CA)
Twilio
Canada Account Security Service Partner Maintenance
Canada (CA)
Twilio
Canada Account Security Service Partner Maintenance
Canada (CA)
SendGrid
Canada Account Security Service Partner Maintenance
Canada (CA)
Telesign
Sim Swap, Contact Match and Subscriber Status Service Alert - Canada
Canada (CA)
Twilio
United States and Canada Twilio SMS and MMS Maintenance
United States (US) + 1
SendGrid
United States and Canada Twilio SMS and MMS Maintenance
United States (US) + 1
Twilio
United States and Canada Twilio SMS and MMS Maintenance
United States (US) + 1
SendGrid
United States and Canada Twilio SMS and MMS Maintenance
United States (US) + 1
Twilio
United States and Canada Twilio SMS and MMS Maintenance
United States (US) + 1
SendGrid
United States and Canada Twilio SMS and MMS Maintenance
United States (US) + 1
Twilio
United States and Canada Twilio SMS and MMS Maintenance
United States (US) + 1
SendGrid
United States and Canada Twilio SMS and MMS Maintenance
United States (US) + 1
Guidewire
GWCP NPE and PreProduction CANADA Tenant (v.1.136)
Canada (CA)
Sierra Wireless
Planned Partner Carrier Maintenance on Diameter Signaling Infrastructure (GNOC-12953)
Canada (CA)
UBC IT
Perceptive Content Maintenance Outage: Septerm 3, 2026 (17:00–18:00 PT)
Canada (CA)
UBC IT
Upcoming Outage – Learner Management (ODMT) - Tuesday, 02 Sep 2026 15:00 - 03 Sep 2026 16:00 PT
Canada (CA)
UBC IT
EduCloud Server Maintenance September 3, 2026, 14:00–16:00 PT
Canada (CA)
Wealthsimple
Some features temporarily unavailable | Certaines fonctionnalités sont temporairement indisponibles
Canada (CA)
Athabasca University
Microsoft services outage
Canada (CA)
Central 1
INC226939 - Find Branch & ATM Locator Display Issue
Canada (CA)
Guidewire
GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.135)
Canada (CA)
ESET
[ESET Inspect] planned maintenance
Canada (CA)
Infobip
Canada - Planned Maintenance of Network Infrastructure
Canada (CA)
Central 1
CHG174034 – Interac Scheduled Infrastructure Maintenance
Canada (CA)
Guidewire
GWCP NPE and PreProduction CANADA Tenant (v.1.134)
Canada (CA)
UBC IT
Dorothy Somerset & B.C. Binning Studios Network Switch Replacement September 2, 2026 22:30 - September 2, 2026 24:00 PT
Canada (CA)
SendGrid
United States and Canada Twilio SMS and MMS Maintenance
United States (US) + 1
Twilio
United States and Canada Twilio SMS and MMS Maintenance
United States (US) + 1
UBC IT
Theatre-Film Production Building Network Switch Replacement September 2, 2026 21:30 - September 2, 2026 22:30 PT
Canada (CA)
Guidewire
GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.137)
Canada (CA)
UBC IT
Horticulture & Stores Road Annex Network Switch Replacement September 2, 2026 20:00 - September 2, 2026 21:00 PT
Canada (CA)
UBC IT
Indigenous Community Legal Clinic Downtown Network Switch Replacement September 2, 2026 18:00 - September 2, 2026 19:30 PT
Canada (CA)
Hootsuite
Issues with video publishing for Instagram and Threads
Canada (CA)
Imperva
[INC-1120 ] Service Degradation affecting a subset of customers in North America region
Canada (CA)
Certainly
Data Center Capacity Expansion for Toronto (YYZ)
Canada (CA)
Fastly Insights
Data Center Capacity Expansion for Toronto (YYZ)
Canada (CA)
Fastly
Data Center Capacity Expansion for Toronto (YYZ)
Canada (CA)
Kinsta
Maintenance in the Ashburn, Virginia, US, and Toronto, Ontario, Canada data centers
Canada (CA)
Central 1
CHG173853 - OIDC Core Release 1.0.64
Canada (CA)
True IP Solutions
Phone Server Portal Updates (Final)
Canada (CA)
UBC IT
Wireless Network Maintenance September 1, 2026, 21:00–23:00 PT
Canada (CA)
IRISTEL
Iristel TDM media gateway relocation - East coast Canada
Canada (CA)
Ivanti Cloud
Ivanti nZTA & nSA SAAS Emergency Maintenance ICS Gateway version 25.1.3.1
Canada (CA)
Suralink
System Maintenance: Canada, EU, and US Regions
Canada (CA)
Sinch
Delivery Issue Canada - ICE Wireles
Canada (CA)
UBC IT
Okanagan campus network maintenance September 1, 2026 20:00-20:30 PT
Canada (CA)
NinjaOne
Release 15.0.10 - CA
Canada (CA)
Dialogue
Fournisseur de téléphonie subit une dégradation de service // Phone service provider experiencing service degradation
Canada (CA)
Central 1
INC226796 - Scheduled and Recurring e-Transfers Not Processing on Due Date
Canada (CA)
Anaplan
Platform Alerts
Canada (CA)
UBC IT
Microsoft announces removal of Office support for older systems and software versions, July 13, 2026
Canada (CA)
Central 1
INC224203 -- Saved logins issue on v18.1 iOS Forge App
Canada (CA)
ThousandEyes
Network outage in Toronto & Vancouver, Canada (Webex Calling)
Canada (CA)