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Certificate Authority
Resolving…
Elevated Errors for Palo Alto (PAO)
ResolvedWe are investigating elevated errors with Compute at our Palo Alto (PAO) Point of Presence (POP). All other products and services are unaffected by this incident.
Location:
United States (US)
Started:
2026-07-02 18:34 UTC
(14h ago)
Updated:
2026-07-02 18:34 UTC
(14h ago)
Resolved:
2026-07-02 19:38 UTC
(13h ago)
2026-07-02 19:38 UTC
(13h ago)
:
Engineering has confirmed that our Palo Alto (PAO) POP has been fully restored. Customers may have experienced elevated errors and increased latency from 18:34 to 19:12 UTC. This incident is resolved. Note: Our Customer Escalation Management team will update the start date and time of the initial " investigating " status post upon the resolution of this inci...
2026-07-02 19:28 UTC
(13h ago)
:
Engineering has confirmed the impact to our Palo Alto (PAO) POP has been mitigated.
2026-07-02 19:16 UTC
(13h ago)
:
Our engineers believe they have identified contributing factor causing the issue impacting our Palo Alto (PAO) POP . We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery. All other products and services are unaffected by this incident.
Resolved - Elevated errors and latency at LCY and LHR POPs
ResolvedBetween 13:00 UTC and 19:12 UTC on June 25, 2026, customers routing traffic through our London City (LCY) and London Heathrow (LHR) Points of Presence (POPs) may have experienced elevated Time to First Byte (TTFB), request timeouts, and HTTP 503 errors. Customers using LHR as a shield origin — including those routing through LCY — were most affected. The highest concentration of errors occurred...
Location:
United Kingdom (GB)
Started:
2026-07-02 16:46 UTC
(16h ago)
Updated:
2026-07-02 16:46 UTC
(16h ago)
Resolved:
2026-07-02 16:47 UTC
(16h ago)
2026-07-02 16:47 UTC
(16h ago)
:
This event has been resolved.
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