TeamViewer
Remote Access
Resolving…
DEX Platform licensing service. Affected environments are unable to retrieve licensing information,
IdentifiedWe have identified the root cause. The License.dll file that is used to communicate with the Licensing services has an embedded certificate, this certificate expired preventing the Coordinator service from starting. Our teams are working on the Hotfix We have resolved the issue with Single tenant SaaS Environments and have a manual fix to resolve On Prem customers prior to the hotfix being rele...
Location:
—
Started:
2026-06-27 17:46 UTC
(13h ago)
Updated:
2026-06-27 21:37 UTC
(9h ago)
Resolved:
N/A
2026-06-27 19:10 UTC
(12h ago)
:
We have identified the issue and teams are working towards a fix.
2026-06-27 17:46 UTC
(13h ago)
:
We are investigating an issue affecting the DEX Platform licensing service. Affected environments are unable to retrieve licensing information, which prevents instructions from being executed on the platform and/or preventing access. Impact Single Tenancy and On-Premises environments are affected Users see the error: "Licence Error The system in unable to retrieve it's license information" when...
