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DEX Platform licensing service. Affected environments are unable to retrieve licensing information,
ResolvedThis issue has now been resolved. Further details can be found here https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running.
Location:
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Started:
2026-06-27 17:46 UTC
(5d ago)
Updated:
2026-07-02 17:12 UTC
(8h ago)
Resolved:
2026-07-02 17:12 UTC
(8h ago)
2026-06-29 14:36 UTC
(3d ago)
:
Our teams are continuing work on hotfixes for the various supported versions. We have provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%...
2026-06-28 12:49 UTC
(4d ago)
:
Our teams have created a hotfix and provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running. We will continue to monito...
2026-06-28 09:55 UTC
(4d ago)
:
Our teams are busy creating suitable hotfixes for the DEX Platform. More information will be available shortly covering the various versions via the banner on the Support Portal. The manual fix is still available as the previous update The next update will be before 14:00 UTC
