Central 1

Finance

Website

Resolving…

Description

Central 1 is a credit union service organization that provides banking technology, payments, and digital services to credit unions in British Columbia and Ontario. It offers core banking, digital channels, and payment processing for member institutions.

Status Page

https://status.central1.com

Active Incidents

Last refresh: 2026-09-16 22:33 UTC (22m ago)

INC226796 - Scheduled and Recurring e-Transfers Not Processing on Due Date

Identified

Central 1 continues to work with Interac on an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R). Interac's fix remains targeted for September 20, 2026, and testing is currently underway. The majority of Scheduled and Recurring e-Transfers continue to process successfully. Customers requiring immediate fund transfers should use a standard e-Transfer until the issue is resolv...

Incident

Location: Canada (CA)

Started: 2026-08-28 20:29 UTC (19d ago)

Updated: 2026-09-09 22:31 UTC (7d ago)

Resolved: N/A

2026-09-03 23:21 UTC (12d ago) : Central 1 continues to work with Interac to investigate an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R). Interac has identified a potential fix and is currently conducting testing and validation activities to confirm the root cause and effectiveness of the solution. Subject to successful testing and approval, Interac is currently targeting deployment of the fix as part ...

2026-09-01 21:36 UTC (15d ago) : Central 1 continues to work with Interac to investigate an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R). Our review of historical processing volumes indicates that the number of impacted Scheduled and Recurring e-Transfers is relatively low, and the majority continue to be processed successfully. The issue may affect any customer using Scheduled or Recurring e-Transfers...

2026-08-28 20:29 UTC (19d ago) : Central 1 is aware of an Interac issue they are having with the Scheduled and Recurring e-Transfers. Currently some e-Transfers are not being processed on the due date. Customers requiring immediate fund transfers may send an immediate e-Transfer instead of a scheduled or recurring e-Transfer at this time. We have reached out to Interac support to investigate and will provide updates as we rece...

INC224203 -- Saved logins issue on v18.1 iOS Forge App

Investigating

Our Development and Support teams continue to actively investigate reports of saved login credentials unexpectedly being cleared within the iOS Forge App. This remains a high-priority investigation, and we continue to devote resources toward identifying the underlying cause. As part of our ongoing troubleshooting efforts, we may have identified an instance where the issue was reproduced by a st...

Incident

Location: Canada (CA)

Started: 2026-06-30 20:54 UTC (Jun 30, 2026)

Updated: 2026-09-04 22:38 UTC (12d ago)

Resolved: N/A

2026-08-21 13:11 UTC (26d ago) : Please be assured that we continue to treat this as a priority investigation and remain actively engaged with our Development team. Over the past several weeks, we've dedicated significant effort to reproducing the behavior internally and identifying a reliable pattern that would help us isolate the root cause. Unfortunately, despite extensive testing, we have not yet been able to replicate the...

2026-07-08 14:34 UTC (Jul 08, 2026) : We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected. Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We ha...

2026-06-30 20:54 UTC (Jun 30, 2026) : We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App. Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their devic...

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