SendGrid logo

SendGrid

Email
Resolving…
Description
SendGrid is a cloud-based email delivery service (now part of Twilio) that specializes in transactional and marketing emails. It provides reliable email delivery, analytics, and email API services for applications and businesses.
Active Incidents
Last refresh: 2026-08-29 04:50 UTC (14m ago)

SMS Delivery Receipt Delays from Twilio Long Codes to Liberty Puerto Rico

Identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

Incident
Location: Puerto Rico (PR)
Started: 2026-08-27 22:17 UTC (1d ago)
Updated: 2026-08-29 04:49 UTC (15m ago)
Resolved: N/A
2026-08-29 00:48 UTC (4h ago) : Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
2026-08-28 22:47 UTC (6h ago) : Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
2026-08-28 21:46 UTC (7h ago) : Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME Cayman Islands

Identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Incident
Location:
Started: 2026-08-28 21:38 UTC (7h ago)
Updated: 2026-08-29 04:43 UTC (21m ago)
Resolved: N/A
2026-08-29 00:43 UTC (4h ago) : Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
2026-08-28 22:42 UTC (6h ago) : Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
2026-08-28 21:42 UTC (7h ago) : Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Tigo Colombia

Monitoring

We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Tigo network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Incident
Location: Colombia (CO)
Started: 2026-08-28 20:40 UTC (8h ago)
Updated: 2026-08-29 04:19 UTC (45m ago)
Resolved: N/A
2026-08-29 03:55 UTC (1h ago) : Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
2026-08-28 23:55 UTC (5h ago) : Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
2026-08-28 21:50 UTC (7h ago) : Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Incident
Location: United States (US)
Started: 2026-08-28 22:38 UTC (6h ago)
Updated: 2026-08-29 04:17 UTC (47m ago)
Resolved: N/A
2026-08-29 01:46 UTC (3h ago) : Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
2026-08-28 23:41 UTC (5h ago) : Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
2026-08-28 22:38 UTC (6h ago) : Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures from Twilio to Datora Brazil

Monitoring

We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Incident
Location: Brazil (BR)
Started: 2026-08-28 18:54 UTC (10h ago)
Updated: 2026-08-29 04:16 UTC (48m ago)
Resolved: N/A
2026-08-29 00:14 UTC (4h ago) : We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
2026-08-28 22:09 UTC (6h ago) : We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
2026-08-28 20:15 UTC (8h ago) : Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines

Identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Incident
Location: Philippines (PH)
Started: 2026-08-29 04:09 UTC (55m ago)
Updated: 2026-08-29 04:14 UTC (50m ago)
Resolved: N/A
2026-08-29 04:09 UTC (55m ago) : Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays from Twilio to Ooredoo Kuwait

Identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Ooredoo network subscribers in Kuwait. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Incident
Location:
Started: 2026-08-28 21:56 UTC (7h ago)
Updated: 2026-08-29 02:46 UTC (2h ago)
Resolved: N/A
2026-08-29 00:45 UTC (4h ago) : Twilio customers may be experiencing SMS delivery delays from Twilio to Ooredoo network subscribers in Kuwait. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
2026-08-28 23:45 UTC (5h ago) : Twilio customers may be experiencing SMS delivery delays from Twilio to Ooredoo network subscribers in Kuwait. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
2026-08-28 22:56 UTC (6h ago) : Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ooredoo network subscribers in Kuwait. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Voice Call Failures from Twilio Phone Numbers to Bulgaria

Identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Incident
Location:
Started: 2026-08-28 23:36 UTC (5h ago)
Updated: 2026-08-29 02:44 UTC (2h ago)
Resolved: N/A
2026-08-29 00:44 UTC (4h ago) : Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
2026-08-28 23:44 UTC (5h ago) : Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
2026-08-28 23:36 UTC (5h ago) : Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays from Twilio to I.C.E Costa Rica

Monitoring

We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Incident
Location:
Started: 2026-08-22 18:01 UTC (6d ago)
Updated: 2026-08-29 01:02 UTC (4h ago)
Resolved: N/A
2026-08-28 22:56 UTC (6h ago) : We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
2026-08-28 14:23 UTC (14h ago) : Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
2026-08-27 22:22 UTC (1d ago) : Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Voice Call Failures and Post Dial Delay from a Subset of Twilio Phone Numbers to United Kingdom

Monitoring

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Incident
Location: United Kingdom (GB)
Started: 2026-08-27 11:43 UTC (1d ago)
Updated: 2026-08-29 00:45 UTC (4h ago)
Resolved: N/A
2026-08-28 20:44 UTC (8h ago) : We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
2026-08-28 18:44 UTC (10h ago) : We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
2026-08-28 14:22 UTC (14h ago) : We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

SMS Delivery Delays and Failures from Twilio to Megafon Tajikistan

Identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Incident
Location:
Started: 2026-08-28 07:00 UTC (22h ago)
Updated: 2026-08-29 00:33 UTC (4h ago)
Resolved: N/A
2026-08-28 20:27 UTC (8h ago) : Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
2026-08-28 18:27 UTC (10h ago) : Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
2026-08-28 17:27 UTC (11h ago) : Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States

Identified

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Incident
Location: United States (US)
Started: 2026-08-26 14:48 UTC (2d ago)
Updated: 2026-08-28 23:38 UTC (5h ago)
Resolved: N/A
2026-08-27 07:31 UTC (1d ago) : Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
2026-08-26 23:31 UTC (2d ago) : Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
2026-08-26 19:30 UTC (2d ago) : Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Voice Call Failures and Audio Quality Degradation Between a Subset of Twilio Hong Kong Phone Numbers and Multiple Networks in Hong Kong

Identified

Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Hong Kong Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Incident
Location: Hong Kong SAR China (HK)
Started: 2026-08-28 10:33 UTC (18h ago)
Updated: 2026-08-28 22:48 UTC (6h ago)
Resolved: N/A
2026-08-28 18:47 UTC (10h ago) : Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Hong Kong Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
2026-08-28 16:47 UTC (12h ago) : Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
2026-08-28 15:47 UTC (13h ago) : Twilio customers may be experiencing voice call failures and audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Message Logs Performance Issues

Monitoring

We have identified an issue with Message Logs. From 11:07 AM PDT on Tuesday, 8/25/26, customers may have experienced slower load times when viewing Message Logs. Latencies have returned to normal. However, small subsets of traffic may see a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes ava...

Incident
Location:
Started: 2026-08-28 18:35 UTC (10h ago)
Updated: 2026-08-28 20:25 UTC (8h ago)
Resolved: N/A
2026-08-28 18:35 UTC (10h ago) : We have investigated and resolved an issue with Message Logs. From 11:07AM PDT on Tuesday, 8/25/26, customers may have experienced slower load times when viewing Message Logs. The issue has been resolved and all impacted services are operating normally.

SMS Delivery Receipt Delays from a Subset of Twilio Phone Numbers to Telefonica El Salvador

Identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

Incident
Location:
Started: 2026-08-21 21:20 UTC (7d ago)
Updated: 2026-08-28 06:28 UTC (22h ago)
Resolved: N/A
2026-08-25 14:20 UTC (3d ago) : Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
2026-08-25 06:19 UTC (3d ago) : Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

Twilio SendGrid Legacy Public IP Deprecation

In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident
Location:
Started: 2026-08-19 23:06 UTC (9d ago)
Updated: 2026-08-24 16:00 UTC (4d ago)
Resolved: N/A
2026-08-24 15:00 UTC (4d ago) : Maintenance will begin as scheduled in 60 minutes.
2026-08-19 23:06 UTC (9d ago) : Scheduled - Twilio SendGrid is deprecating a group of legacy IP addresses previously used to reach SendGrid via API and SMTP API. Customers using legacy Twilio SendGrid IP addresses instead of official domain names (e.g., sendgrid.com or smtp.sendgrid.net) will be affected and should update their configurations immediately. Engineering will temporarily disable the legacy IPs during the followin...

SMS Delivery Failures from Twilio to Dukagjjni Kosovo

Investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Incident
Location:
Started: 2026-08-21 16:15 UTC (7d ago)
Updated: 2026-08-21 16:15 UTC (7d ago)
Resolved: N/A