SendGrid

Website

Resolving…

Description

SendGrid is a cloud-based email delivery service (now part of Twilio) that specializes in transactional and marketing emails. It provides reliable email delivery, analytics, and email API services for applications and businesses.

Status Page

https://status.sendgrid.com/

Active Incidents

Last refresh: 2026-10-13 23:53 UTC (1h ago)

SMS Delivery Delays and Failures from Twilio to Vivacom Bulgaria

Monitoring

We have observed a recovery in SMS delivery from Twilio to Vivacom network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Incident

Location: —

Started: 2026-10-13 14:33 UTC (10h ago)

Updated: 2026-10-13 23:39 UTC (1h ago)

Resolved: N/A

2026-10-13 21:39 UTC (3h ago) : We have observed a recovery in SMS delivery from Twilio to VIVACOM network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

2026-10-13 17:34 UTC (7h ago) : Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

2026-10-13 15:34 UTC (9h ago) : Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

France Voice Carrier Partner Maintenance

In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident

Location: France (FR)

Started: 2026-09-23 16:03 UTC (20d ago)

Updated: 2026-10-13 20:00 UTC (5h ago)

Resolved: N/A

2026-10-13 19:00 UTC (6h ago) : Maintenance will begin as scheduled in 60 minutes.

2026-09-23 16:03 UTC (20d ago) : Our Voice carrier partner in France is conducting a planned maintenance from 13 October 2026 at 13:00 PDT until 13 October 2026 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to subset of Twilio France toll free and landline phone numbers.

MMS Delivery Delays From a Subset of Twilio Long Codes to GCI United States

Investigating

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

Incident

Location: United States (US)

Started: 2026-09-26 03:16 UTC (17d ago)

Updated: 2026-10-13 11:17 UTC (13h ago)

Resolved: N/A

Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Thailand

Identified

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Incident

Location: Thailand (TH) + 1

Started: 2026-10-12 11:53 UTC (1d ago)

Updated: 2026-10-13 09:59 UTC (15h ago)

Resolved: N/A

2026-10-13 01:58 UTC (23h ago) : Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

2026-10-12 21:57 UTC (1d ago) : Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

2026-10-12 19:56 UTC (1d ago) : Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

MMS Delivery Failures From A Subset Of Network Subscribers In Australia To Twilio Australia Phone Numbers

Investigating

Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

Incident

Location: Australia (AU)

Started: 2026-09-04 09:43 UTC (Sep 04, 2026)

Updated: 2026-10-13 05:40 UTC (19h ago)

Resolved: N/A

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile China

Monitoring

We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

Incident

Location: China (CN)

Started: 2026-10-09 06:42 UTC (4d ago)

Updated: 2026-10-09 15:35 UTC (4d ago)

Resolved: N/A

2026-10-09 14:31 UTC (4d ago) : Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

2026-10-09 10:25 UTC (4d ago) : Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

2026-10-09 08:05 UTC (4d ago) : Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

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