Granicus
Business
Resolving…
Granicus Issue Notification: GovService - Firmstep UK
MonitoringThe platform continues to operate normally with no impact to new submissions. Our Engineering team has completed development and is finalising testing of the recovery solution. We expect to begin executing recovery for customers who have opted in later this week. Our Technical Support Team will continue to work directly with impacted customers through to resolution. We sincerely apologise for t...
Location:
United Kingdom (GB)
Started:
2026-06-10 10:37 UTC
(18d ago)
Updated:
2026-06-22 19:28 UTC
(6d ago)
Resolved:
N/A
2026-06-16 19:50 UTC
(12d ago)
:
The platform continues to operate normally with no impact to new submissions. Testing of the recovery solution is progressing well and nearing completion. Our Technical Support Team has sent follow-up communications to impacted customers who opted in, with detailed information for their review and confirmation. We will provide the next update once the recovery solution has been deployed and is ...
2026-06-15 14:35 UTC
(13d ago)
:
The platform continues to operate normally with no impact to new submissions. Our Engineering team is currently conducting testing of the recovery solution and our Technical Support Team will be sending a follow-up communication to impacted customers with further details. We sincerely apologise for the ongoing inconvenience and appreciate your continued patience as we work toward completing the...
2026-06-12 17:33 UTC
(16d ago)
:
The platform continues to operate normally with no impact to new submissions. Our Technical Support Team is continuing to contact all impacted customers with specific details and available recovery options. Our Engineering team has made significant progress on a solution. We sincerely apologise for the inconvenience caused and appreciate your continued patience as we work toward a complete reso...
