Carbonite Product

Storage

Website

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Description

Carbonite is a backup and data protection platform that helps individuals and businesses back up files and devices to the cloud. It provides automatic backup, recovery, and endpoint protection (via OpenText).

Status Page

https://status.carbonite.com

Active Incidents

Last refresh: 2026-06-27 10:32 UTC (16m ago)

Cloud Fax services Europe and Core Messaging Europe are experiencing potential service degradation

Investigating

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS The next update for this ...

Incident

Location: —

Started: 2026-06-26 15:54 UTC (18h ago)

Updated: 2026-06-26 16:54 UTC (17h ago)

Resolved: N/A

2026-06-26 15:54 UTC (18h ago) : The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Tracking Number: IM3951663

Zix Email Threat Protection Link Protection returning "service unavailable"

Monitoring

We are continuing to monitor our back-end logs and have seen small downtime windows that are occurring sporadically today. Our team is monitoring and continuing to work on resolve the underlying root issue. Incident: IM3949690

Incident

Location: —

Started: 2026-06-24 17:08 UTC (2d ago)

Updated: 2026-06-25 15:19 UTC (1d ago)

Resolved: N/A

2026-06-24 19:28 UTC (2d ago) : We have implemented a fix on this and are currently monitoring logs to ensure we are not seeing any furthers with Link Protection scans. Incident: IM3949690

2026-06-24 17:12 UTC (2d ago) : We are currently still triaging and testing our Link Protection with all available resources. We are seeing sporadic failures of link scanning and are working to bring the platform back to fully operational status.

2026-06-24 17:08 UTC (2d ago) : We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information. Incident: IM3949690

Middle East ME22 is experiencing an outage

Investigating

Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.

Incident

Location: —

Started: 2026-05-21 16:57 UTC (May 21, 2026)

Updated: 2026-06-23 14:07 UTC (3d ago)

Resolved: N/A