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Telesign

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Description
Telesign provides phone-based identity and risk signals for digital accounts. It uses phone number intelligence, SMS and voice verification, and continuous authentication to help businesses reduce fraud and improve trust in signups and transactions.
Active Incidents
Last refresh: 2026-06-29 13:31 UTC (7m ago)

2-Way service interruptions United Kingdom (GB)

Investigating

Start Time: 4:15 AM PDT - 06/29/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward United Kingdom (GB). Please note that all DLC and DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01194626

Incident
Location: United Kingdom (GB)
Started: 2026-06-29 11:28 UTC (2h ago)
Updated: 2026-06-29 11:28 UTC (2h ago)
Resolved: N/A

Operator Alert - United Kingdom (GB) - Lycamobile Limited (234/26)

Investigating

Start Time: 3:18 AM PDT - 06/29/26 End Time: Ongoing We received notification that Lycamobile Limited (234/26) from United Kingdom (GB) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01194595

Incident
Location: United Kingdom (GB)
Started: 2026-06-29 10:24 UTC (3h ago)
Updated: 2026-06-29 10:24 UTC (3h ago)
Resolved: N/A

Phone ID - Multiple Addons - Scheduled Maintenance - United Kingdom (GB) - Vodafone

In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident
Location: United Kingdom (GB)
Started: 2026-06-29 06:45 UTC (6h ago)
Updated: 2026-06-29 08:15 UTC (5h ago)
Resolved: N/A
2026-06-29 07:15 UTC (6h ago) : Maintenance will begin as scheduled in 60 minutes.
2026-06-29 06:45 UTC (6h ago) : Date: 06/29/26 Start Time: 01:15 pm PDT End Time: 08:20 pm PDT We have been informed that one of our partners in the United Kingdom will conduct planned maintenance on the specified date and time. Customers using the Phone ID Contact Match, Age Verify, Call Forward Detection and Number Deactivation addons during this maintenance period may experience temporary delays. We recommend planning acco...

Contact Match, Number Deactivation and Sim Swap Service Alert - United Kingdom

Identified

Date: 06/23/2026 Start Time: 08:00 PM PDT End Time: Ongoing We received notification from our partner that Contact Match, Number Deactivation, and Sim Swap are currently having issues in the United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have ...

Incident
Location: United Kingdom (GB)
Started: 2026-06-24 04:29 UTC (5d ago)
Updated: 2026-06-29 08:15 UTC (5h ago)
Resolved: N/A

Subscriber status and Number deactivation addon Service Alert - Philippines

Identified

Date: 05/08/2026 Start Time: 04:00 PM PDT End Time: Ongoing We received notification from our partner that the Number Deactivation and Subscriber Status Addon is currently having issues in the Philippines, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have a...

Incident
Location: Philippines (PH)
Started: 2026-05-09 12:06 UTC (May 09, 2026)
Updated: 2026-06-03 13:39 UTC (25d ago)
Resolved: N/A

Service disruption for phone ID Live - United Kingdom

Investigating

We have received notification that services for Phone ID Live - United Kingdom are experiencing delays. We will inform you as soon as we receive a resolution. #01178575

Incident
Location: United Kingdom (GB)
Started: 2026-05-28 07:09 UTC (May 28, 2026)
Updated: 2026-05-28 07:09 UTC (May 28, 2026)
Resolved: N/A

Service disruption for phone ID Live - United Kingdom

Investigating

We have received notification that services for Phone ID Live - United Kingdom are experiencing delays. We will inform you as soon as we receive a resolution. SF: 01174232

Incident
Location: United Kingdom (GB)
Started: 2026-05-20 12:41 UTC (May 20, 2026)
Updated: 2026-05-20 12:43 UTC (May 20, 2026)
Resolved: N/A

Porting History and Sim Swap Service Alert - Colombia

Identified

Date: 05/09/2026 Start Time: 03:28 PM PDT End Time: Ongoing We received notification from our partner that Porting History and Sim Swap are currently having issues in Colombia, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact ...

Incident
Location: Colombia (CO)
Started: 2026-05-08 23:00 UTC (May 08, 2026)
Updated: 2026-05-08 23:00 UTC (May 08, 2026)
Resolved: N/A