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Infobip

Communication
Resolving…
Description
Infobip is a global cloud communications platform (CPaaS) that provides omnichannel messaging APIs across SMS, RCS, WhatsApp, email, voice, and in-app messaging. It offers conversational modules, authentication APIs, and AI-powered customer engagement for enterprises and developers.
Recent Incidents (Last 24 Hours)
Last refresh: 2026-07-02 20:47 UTC (15m ago)

Pakistan - General Connectivity degradation

Resolved

The incident has been resolved. Start (UTC): 02 July 2026 13:03 End (UTC): 02 July 2026 19:54

Incident
Location: Pakistan (PK)
Started: 2026-07-02 19:39 UTC (1h ago)
Updated: 2026-07-02 20:35 UTC (27m ago)
Resolved: 2026-07-02 20:35 UTC (27m ago)
2026-07-02 20:19 UTC (43m ago) : A fix has been implemented and we are monitoring the results.
2026-07-02 20:10 UTC (52m ago) : The issue has been identified and a fix is being implemented.
2026-07-02 19:39 UTC (1h ago) : We are currently experiencing a general connectivity degradation at the Pakistan data center. Our clients may notice issues when using services hosted or routed through this location, including Portal access, Email, Voice, WhatsApp, Broadcast and People. The impact may include errors, degraded performance, pages not loading, or intermittent service availability. Our team is working with the rel...

Global (Europe) - Planned Maintenance of Database Infrastructure

Resolved

We will undergo routine patching of databases at our Global (Europe) data center. During this activity, you may experience brief service interruptions affecting the components listed below. Temporary downtime may occur during specific database restart activities required as part of the migration process, however each interruption is expected to last no longer than 30 minutes. Since the affected...

Incident
Location:
Started: 2026-07-02 11:51 UTC (9h ago)
Updated: 2026-07-02 11:51 UTC (9h ago)
Resolved: 2026-07-02 11:51 UTC (9h ago)

Global (Europe) - Planned Maintenance of Database Infrastructure

Resolved

We will undergo routine patching of databases at our Global (Europe) data center. During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 30 minutes. Furthermore, since components are isolated within their own databases, there will ...

Incident
Location:
Started: 2026-07-02 11:05 UTC (9h ago)
Updated: 2026-07-02 11:05 UTC (9h ago)
Resolved: 2026-07-02 11:05 UTC (9h ago)

Indonesia - Emergency Maintenance of Network Infrastructure

Resolved

We will undergo an emergency network maintenance activity at our Indonesia data center. This work will be performed by our Internet Service Provider (ISP). As part of ongoing infrastructure improvements, our ISP provider will upgrade the network infrastructure. We do not expect any interruption to services hosted on Indonesia data center during this activity, however, as the site will temporari...

Incident
Location: Indonesia (ID)
Started: 2026-07-02 10:29 UTC (10h ago)
Updated: 2026-07-02 10:31 UTC (10h ago)
Resolved: 2026-07-02 10:31 UTC (10h ago)

SSL certificate renewal of api3.infobip.com

Resolved

Maintenance will begin as scheduled in 60 minutes.

Incident
Location:
Started: 2026-05-01 00:22 UTC (May 01, 2026)
Updated: 2026-07-02 10:01 UTC (11h ago)
Resolved: 2026-07-02 10:01 UTC (11h ago)
2026-05-01 00:22 UTC (May 01, 2026) : We will be performing automatic renewal of our SSL certificate api3.infobip.com, timeframe: - Start (UTC): 02 July 11:00 - End (UTC): 02 July 17:00 SSL Certificate information: - Common Name: api3.infobip.com - Subject Alternative Name: api3.infobip.com - Valid until (UTC): 2026-11-15 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unl...

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 5

Resolved

We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform. During the maintenance window, some services (including messaging channels and interf...

Incident
Location:
Started: 2026-07-02 08:18 UTC (12h ago)
Updated: 2026-07-02 08:18 UTC (12h ago)
Resolved: 2026-07-02 08:18 UTC (12h ago)

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 4

Resolved

We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform. During the maintenance window, some services (including messaging channels and interf...

Incident
Location:
Started: 2026-07-02 08:10 UTC (12h ago)
Updated: 2026-07-02 08:10 UTC (12h ago)
Resolved: 2026-07-02 08:10 UTC (12h ago)

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 3

Resolved

We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform. During the maintenance window, some services (including messaging channels and interf...

Incident
Location:
Started: 2026-07-02 08:01 UTC (13h ago)
Updated: 2026-07-02 08:01 UTC (13h ago)
Resolved: 2026-07-02 08:01 UTC (13h ago)

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 2

Resolved

We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform. During the maintenance window, some services (including messaging channels and interf...

Incident
Location:
Started: 2026-07-02 07:51 UTC (13h ago)
Updated: 2026-07-02 07:51 UTC (13h ago)
Resolved: 2026-07-02 07:51 UTC (13h ago)

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 1

Resolved

We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform. During the maintenance window, some services (including messaging channels and interf...

Incident
Location:
Started: 2026-07-02 07:41 UTC (13h ago)
Updated: 2026-07-02 07:41 UTC (13h ago)
Resolved: 2026-07-02 07:41 UTC (13h ago)