ThousandEyes

Monitoring

Website

Resolving…

Description

ThousandEyes (now part of Cisco) is a network intelligence platform that provides visibility into network and application performance across the internet. It helps businesses monitor network connectivity, application performance, and user experience from a global perspective.

Status Page

https://status.thousandeyes.com/

Active Incidents

Last refresh: 2026-06-28 04:06 UTC (31m ago)

Dashboard and Agent Selector Issues (US2 Region)

Monitoring

A fix has been implemented and the Engineering team is monitoring the changes. Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for Continent.

Incident

Location: —

Started: 2026-06-27 00:14 UTC (1d ago)

Updated: 2026-06-27 01:39 UTC (1d ago)

Resolved: N/A

2026-06-27 00:14 UTC (1d ago) : We are currently investigating an issue affecting customers with virtual agents in the US2 region. Impact: Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be grouped by label. CEA Test Settings– Customers with affected agents are unable to load the agent selector. CEA Views– A...

Connected Devices Agent Availability Issues in EU Region

Monitoring

A fix has been implemented and we are monitoring the results.

Incident

Location: —

Started: 2026-06-25 16:34 UTC (2d ago)

Updated: 2026-06-25 17:35 UTC (2d ago)

Resolved: N/A

2026-06-25 16:55 UTC (2d ago) : The issue has been identified and our engineering team is currently working in restoring the service.

2026-06-25 16:34 UTC (2d ago) : We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration

Network outage in Vancouver, Canada (Webex Calling)

Investigating

Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start...

Incident

Location: Canada (CA)

Started: 2026-06-24 23:21 UTC (3d ago)

Updated: 2026-06-24 23:29 UTC (3d ago)

Resolved: N/A

Ongoing issues in Mumbai, India

Identified

ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-06-03 10:00:00 UTC Affected Cloud Agents: Mumbai, India (JIO) Mumbai, India - IPv6 (JIO) M...

Incident

Location: India (IN)

Started: 2026-06-03 09:08 UTC (24d ago)

Updated: 2026-06-06 01:00 UTC (22d ago)

Resolved: N/A