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Twilio

Communication
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Description
Twilio is a cloud communications platform that provides APIs for sending SMS, making voice calls, sending emails, and other communication services. It enables developers to integrate communication capabilities into applications through simple APIs.
Active Incidents
Last refresh: 2026-07-02 20:21 UTC (41m ago)

Russia SMS Carrier Maintenance - MegaFon

In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident
Location: Russia (RU)
Started: 2026-06-25 22:46 UTC (6d ago)
Updated: 2026-07-02 20:01 UTC (1h ago)
Resolved: N/A
2026-07-02 19:00 UTC (2h ago) : Maintenance will begin as scheduled in 60 minutes.
2026-06-25 22:46 UTC (6d ago) : The MegaFon network in Russia is conducting a planned maintenance from 02 July 2026 at 13:00 PDT until 02 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Russia SMS Carrier Maintenance - Beeline

In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident
Location: Russia (RU)
Started: 2026-07-01 13:08 UTC (1d ago)
Updated: 2026-07-02 20:00 UTC (1h ago)
Resolved: N/A
2026-07-02 19:00 UTC (2h ago) : Maintenance will begin as scheduled in 60 minutes.
2026-07-01 13:08 UTC (1d ago) : The Beeline network in Russia is conducting a planned maintenance from 02 July 2026 at 13:00 PDT until 02 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Zong Pakistan

Identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Incident
Location: Pakistan (PK)
Started: 2026-07-02 18:53 UTC (2h ago)
Updated: 2026-07-02 19:59 UTC (1h ago)
Resolved: N/A
2026-07-02 18:53 UTC (2h ago) : Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
2026-07-02 18:53 UTC (2h ago) : Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Zong network subscribers in Pakistan. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays from a Subset of Twilio Long Codes to Altice Dominican Republic

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Altice network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Incident
Location:
Started: 2026-07-02 17:14 UTC (3h ago)
Updated: 2026-07-02 19:50 UTC (1h ago)
Resolved: N/A
2026-07-02 18:16 UTC (2h ago) : Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
2026-07-02 17:14 UTC (3h ago) : Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
2026-07-02 17:14 UTC (3h ago) : Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures from Twilio to Orange Ivory Coast

Identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Incident
Location:
Started: 2026-07-02 17:40 UTC (3h ago)
Updated: 2026-07-02 19:42 UTC (1h ago)
Resolved: N/A
2026-07-02 18:40 UTC (2h ago) : Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
2026-07-02 17:40 UTC (3h ago) : Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays from a Subset of Twilio Alphanumeric Numbers to Airtel Niger

Identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Incident
Location:
Started: 2026-07-02 18:29 UTC (2h ago)
Updated: 2026-07-02 19:41 UTC (1h ago)
Resolved: N/A
2026-07-02 18:41 UTC (2h ago) : Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
2026-07-02 18:29 UTC (2h ago) : Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Voice Call Failures from Twilio Phone Numbers to Vivo Telefonica Brazil

Identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Incident
Location: Brazil (BR)
Started: 2026-07-02 16:09 UTC (4h ago)
Updated: 2026-07-02 19:10 UTC (1h ago)
Resolved: N/A
2026-07-02 17:10 UTC (3h ago) : Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
2026-07-02 17:09 UTC (3h ago) : Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
2026-07-02 16:09 UTC (4h ago) : Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Issue With Some Verified Senders Appearing as Unverified

Identified

Twilio has made significant progress in resolving the issue where certain compliant Sender IDs for Australia were incorrectly overwritten as Unverified. The vast majority of impacted accounts have now been successfully remediated, and normal behavior has been restored for these customers. We are actively working to resolve the issue for the remaining small subset of affected accounts. We expect...

Incident
Location: Australia (AU)
Started: 2026-07-01 01:02 UTC (1d ago)
Updated: 2026-07-02 15:34 UTC (5h ago)
Resolved: N/A
2026-07-01 17:25 UTC (1d ago) : Twilio is aware that some Sender IDs used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. Verify customers may see traffic incorrectly being sent using the TWVerify sender and a brandless template. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 16 hours or...

SMS Delivery Failures from Twilio to Tigo Bolivia

Identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Incident
Location:
Started: 2026-07-01 20:56 UTC (1d ago)
Updated: 2026-07-02 14:44 UTC (6h ago)
Resolved: N/A
2026-07-02 05:41 UTC (15h ago) : Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
2026-07-02 01:41 UTC (19h ago) : Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
2026-07-01 23:40 UTC (21h ago) : Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

SMS Delivery Failures from Twilio to Natcom Haiti

Identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Incident
Location:
Started: 2026-07-01 21:06 UTC (23h ago)
Updated: 2026-07-02 13:44 UTC (7h ago)
Resolved: N/A
2026-07-02 05:44 UTC (15h ago) : Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
2026-07-02 01:43 UTC (19h ago) : Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
2026-07-01 23:42 UTC (21h ago) : Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

SMS Delivery Delays from Twilio to Asia Cell Iraq

Monitoring

We have observed a recovery in SMS delivery from Twilio to Asia Cell network subscribers in Iraq and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Incident
Location:
Started: 2026-07-02 08:11 UTC (12h ago)
Updated: 2026-07-02 11:13 UTC (9h ago)
Resolved: N/A
2026-07-02 09:12 UTC (11h ago) : Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
2026-07-02 08:11 UTC (12h ago) : Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.