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Twilio

Communication
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Description
Twilio is a cloud communications platform that provides APIs for sending SMS, making voice calls, sending emails, and other communication services. It enables developers to integrate communication capabilities into applications through simple APIs.
Active Incidents
Last refresh: 2026-09-17 08:57 UTC (7m ago)

United States MMS Carrier Partner Maintenance

In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident
Location: United States (US)
Started: 2026-09-03 14:48 UTC (13d ago)
Updated: 2026-09-17 08:01 UTC (1h ago)
Resolved: N/A
2026-09-17 07:00 UTC (2h ago) : Maintenance will begin as scheduled in 60 minutes.
2026-09-03 14:48 UTC (13d ago) : Our MMS carrier partner in the United States is conducting a planned maintenance from 17 September 2026 at 01:00 PDT until 17 September 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.

SMS Delivery Delays from Twilio Phone Numbers to Multibyte Hong Kong

Monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Incident
Location: Hong Kong SAR China (HK)
Started: 2026-09-16 16:03 UTC (17h ago)
Updated: 2026-09-17 07:57 UTC (1h ago)
Resolved: N/A
2026-09-17 05:52 UTC (3h ago) : We have observed a recovery in SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
2026-09-17 04:59 UTC (4h ago) : Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
2026-09-17 00:46 UTC (8h ago) : Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Twilio Console Issue

Identified

Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to deploy a permanent fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Incident
Location:
Started: 2026-09-16 18:19 UTC (14h ago)
Updated: 2026-09-17 07:42 UTC (1h ago)
Resolved: N/A
2026-09-17 01:42 UTC (7h ago) : We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
2026-09-16 21:44 UTC (11h ago) : We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
2026-09-16 19:13 UTC (13h ago) : We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong

Identified

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Incident
Location: Hong Kong SAR China (HK)
Started: 2026-09-12 00:16 UTC (5d ago)
Updated: 2026-09-17 07:34 UTC (1h ago)
Resolved: N/A

MMS Delivery Delays from Twilio Long Codes to GCI United States

Identified

Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Incident
Location: United States (US)
Started: 2026-09-16 23:29 UTC (9h ago)
Updated: 2026-09-17 07:03 UTC (2h ago)
Resolved: N/A
2026-09-17 03:03 UTC (6h ago) : Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
2026-09-17 01:02 UTC (8h ago) : Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
2026-09-16 23:57 UTC (9h ago) : Twilio customers may be experiencing MMS delivery delays from a Subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

MMS Delivery Delays from Twilio Long Codes to Rogers Wireless Canada

Identified

Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Incident
Location: Canada (CA)
Started: 2026-09-16 15:44 UTC (17h ago)
Updated: 2026-09-17 06:52 UTC (2h ago)
Resolved: N/A
2026-09-16 22:52 UTC (10h ago) : Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
2026-09-16 18:50 UTC (14h ago) : Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
2026-09-16 16:48 UTC (16h ago) : Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

MMS Delivery Failures from Telstra Australia to a Subset of Twilio Phone Numbers

Investigating

Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

Incident
Location: Australia (AU)
Started: 2026-09-04 09:43 UTC (12d ago)
Updated: 2026-09-16 10:18 UTC (22h ago)
Resolved: N/A
2026-09-13 10:14 UTC (3d ago) : Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
2026-09-12 10:11 UTC (4d ago) : Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.