Twilio

Communication

Website

Resolving…

Description

Twilio is a cloud communications platform that provides APIs for sending SMS, making voice calls, sending emails, and other communication services. It enables developers to integrate communication capabilities into applications through simple APIs.

Status Page

https://status.twilio.com/

Active Incidents

Last refresh: 2026-08-17 14:17 UTC (8m ago)

SMS Delivery Delays from Twilio to Telemat Cel Brazil

Identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Incident

Location: Brazil (BR)

Started: 2026-08-15 12:55 UTC (2d ago)

Updated: 2026-08-17 14:07 UTC (17m ago)

Resolved: N/A

2026-08-17 12:07 UTC (2h ago) : Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

2026-08-17 11:02 UTC (3h ago) : Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2026-08-17 03:30 UTC (10h ago) : Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel and Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

SMS Delivery Delays and Failures from Twilio Phone Numbers to DiGi Malaysia

Monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Incident

Location: Malaysia (MY)

Started: 2026-08-17 10:49 UTC (3h ago)

Updated: 2026-08-17 13:20 UTC (1h ago)

Resolved: N/A

2026-08-17 11:19 UTC (3h ago) : We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

2026-08-17 10:53 UTC (3h ago) : Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2026-08-17 10:49 UTC (3h ago) : Twilio customers may be experiencing SMS delivery delays and failures from Twilio to DiGi network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Service Disruption: Inbound Voice Calls to France Numbers and Frankfurt Interconnect

Monitoring

We continue to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services have been moved to active monitoring as we evaluate performance. We will provide an update as soon as more information becomes available.

Incident

Location: France (FR)

Started: 2026-08-16 20:28 UTC (17h ago)

Updated: 2026-08-17 12:58 UTC (1h ago)

Resolved: N/A

2026-08-17 11:57 UTC (2h ago) : We continue to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge. While investigating the current impact, we noticed that a subset of France numbers is affected. We will provide an update as soon as more information becomes available.

2026-08-17 09:10 UTC (5h ago) : We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.

2026-08-17 05:04 UTC (9h ago) : We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.

Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Iraq

Identified

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Incident

Location: —

Started: 2026-08-16 23:36 UTC (14h ago)

Updated: 2026-08-17 06:47 UTC (7h ago)

Resolved: N/A

2026-08-17 02:46 UTC (11h ago) : Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

2026-08-17 00:45 UTC (13h ago) : Twilio customers may be experiencing voice call post dial delay from Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

2026-08-16 23:44 UTC (14h ago) : Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.