Kaseya

Business

Website

Resolving…

Description

Kaseya is an IT management and security platform that provides RMM, PSA, backup, and security solutions for MSPs and IT teams. It helps organizations manage endpoints, automate patch management, monitor infrastructure, and deliver managed services at scale.

Status Page

https://status.kaseya.com/

Active Incidents

Last refresh: 2026-07-03 04:33 UTC (33m ago)

Kaseya - US/Canada East Region - Scheduled Network Infrastructure Maintenance

In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident

Location: —

Started: 2026-07-01 19:45 UTC (1d ago)

Updated: 2026-07-03 01:01 UTC (4h ago)

Resolved: N/A

2026-07-01 19:45 UTC (1d ago) : We will be performing a network infrastructure upgrade on 07/02/2026. Starting at 21:00 EST for an estimated 4 hours This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, you should expect minimal downtime with only brief and intermittent disruptions. Subscribe to receive up-to-date notifications on future maintenance...

Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'des1-saas-p1'

Monitoring

Backup cadence on pod 'des1-saas-p1' remains at the normal 3x daily backups and our R&D team has deployed additional improvements to further address the issue. They are continuing to closely monitor backup performance of all services on the pod.

Incident

Location: —

Started: 2026-03-10 15:29 UTC (Mar 10, 2026)

Updated: 2026-07-02 18:32 UTC (10h ago)

Resolved: N/A

2026-06-15 15:27 UTC (17d ago) : Our R&D team has increased the daily backup cadence on pod 'des1-saas-p1' from 2x daily backups to 3x daily backups and they are actively monitoring backup performance of all services on the pod.

2026-05-14 19:24 UTC (May 14, 2026) : The backup cadence on pod 'des1‑saas‑p1' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.

2026-04-20 12:47 UTC (Apr 20, 2026) : After monitoring over the weekend, all services are backing up normally at 2x backup per day again. Our R&D teams are continuing to develop and test improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.

Datto SaaS Protection - Backup performance degradation for Teams services on pod 'cae1-saas-p0'

Monitoring

Backup cadence on pod 'cae1-saas-p0' remains at the normal 3x daily backups and our R&D team has deployed additional improvements to further address the issue. They are continuing to closely monitor backup performance of all services on the pod.

Incident

Location: —

Started: 2025-05-30 14:16 UTC (May 30, 2025)

Updated: 2026-07-02 18:31 UTC (10h ago)

Resolved: N/A

2026-06-26 12:44 UTC (6d ago) : Our R&D team has increased the daily backup cadence on pod 'cae1-saas-p0' from 2x daily backups to 3x daily backups and they are actively monitoring backup performance of all services on the pod.

2026-05-14 19:22 UTC (May 14, 2026) : The backup cadence on pod 'cae1‑saas‑p0' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.

2026-03-25 19:54 UTC (Mar 25, 2026) : Daily backup cadence on pod ‘cae1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod....

Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'

Monitoring

Backup cadence on pod 'des1-saas-p0' remains at the normal 3x daily backups and our R&D team has deployed additional improvements to further address the issue. They are continuing to closely monitor backup performance of all services on the pod.

Incident

Location: —

Started: 2025-07-14 13:29 UTC (Jul 14, 2025)

Updated: 2026-07-02 18:31 UTC (10h ago)

Resolved: N/A

2026-06-15 15:27 UTC (17d ago) : Our R&D team has increased the daily backup cadence on pod 'des1-saas-p0' from 2x daily backups to 3x daily backups and they are actively monitoring backup performance of all services on the pod.

2026-05-14 19:23 UTC (May 14, 2026) : The backup cadence on pod 'des1‑saas‑p0' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.

2026-03-25 19:54 UTC (Mar 25, 2026) : Daily backup cadence on pod ‘des1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod....

Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p1'

Monitoring

The backup cadence for pod ‘gbe2‑saas‑p1’ is still temporarily set to 2x backups per day and backup success rates remain stable. Our R&D team has finished deploying additional improvements to further address the issue and they are actively monitoring the results. Backup cadence will be reverted to 3x daily backups as soon as it is safe and reliable for all customers hosted on the pod.

Incident

Location: —

Started: 2026-06-08 13:31 UTC (24d ago)

Updated: 2026-07-02 18:31 UTC (10h ago)

Resolved: N/A

2026-06-23 18:31 UTC (9d ago) : The backup cadence for pod ‘gbe2‑saas‑p1’ is still temporarily set to 2x backups per day. Backups are running normally and backup success rates remain stable. Our R&D team will increase backup cadence to 3x backups per day once it’s safe and reliable for all customers on the pod.

2026-06-15 15:00 UTC (17d ago) : The backup cadence on pod 'gbe2‑saas‑p1' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. Backups are running normally and success rate metrics remain stable. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.

2026-06-11 19:46 UTC (21d ago) : SharePoint and Teams backup success rates on pod 'gbe2-saas-p1' continue to remain stable at 2x backups per day. Our R&D team is continuing to monitor and the 3x daily backup cadence will be restored once it is stable and reliable for all customers.

Datto RMM - Intermittent Job Creation Failures on the Syrah (APAC) and Vidal (US East) platforms

Monitoring

The fix has been implemented on both the Syrah and Vidal platforms.

Incident

Location: United States (US)

Started: 2026-06-30 13:26 UTC (2d ago)

Updated: 2026-07-01 10:20 UTC (1d ago)

Resolved: N/A

2026-06-30 13:26 UTC (2d ago) : The Kaseya R&D Team identified the cause of the issue where Jobs intermittently fail to be created in the Web UI. The fix for the problem is currently being tested, and it is planned to be deployed in the coming days.

Datto RMM - Syrah, Vidal - 15.0.1 Cagservice.exe being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint

Monitoring

A fix has been implemented and we are monitoring the results. The Kaseya R&D team confirmed with Microsoft counterparts that the issue was caused by misclassification of the 15.0 Datto RMM version's cagservice.exe in a recent security intelligence update for Microsoft Defender Antivirus and other Microsoft antimalware. This issue was fixed in the security intelligence update version 1.453.344.0...

Incident

Location: United States (US)

Started: 2026-06-29 16:02 UTC (3d ago)

Updated: 2026-06-30 09:08 UTC (2d ago)

Resolved: N/A

2026-06-29 22:47 UTC (3d ago) : A fix has been implemented and we are monitoring the results.

2026-06-29 19:36 UTC (3d ago) : The issue has been identified and a fix is being implemented.

2026-06-29 16:07 UTC (3d ago) : We are continuing to investigate this issue.