Kaseya

Business

Website

Resolving…

Description

Kaseya is an IT management and security platform that provides RMM, PSA, backup, and security solutions for MSPs and IT teams. It helps organizations manage endpoints, automate patch management, monitor infrastructure, and deliver managed services at scale.

Status Page

https://status.kaseya.com/

Active Incidents

Last refresh: 2026-10-04 01:20 UTC (3m ago)

DattoRMM - All Platforms - MacOS Agent Connectivity Issues

Identified

The Kaseya R&D team has developed a fix and will be rolling out the update to the MacOS agents tonight and tomorrow. We will post a maintenance window for each platform prior to the update. To assist with updating macOS agents and verifying they are updated correctly, we have prepared a step-by-step guide available here: https://rmm.datto.com/help/en/Content/Troubleshooting/Agent/macOS11994.htm...

Incident

Location: United States (US)

Started: 2026-10-02 18:15 UTC (1d ago)

Updated: 2026-10-03 23:00 UTC (2h ago)

Resolved: N/A

2026-10-03 15:08 UTC (10h ago) : Our teams are continuing to work on a resolution. The behaviors described in our previous update remain unchanged: • Newly installed macOS agent installations are unable to establish connectivity. • Existing macOS agents that are currently in production environments should remain online. • If a macOS device is restarted, the agent may not restart, causing the device to be offline in Datto RMM. ...

2026-10-02 21:58 UTC (1d ago) : We have identified the cause of the issue affecting the connectivity of Datto RMM macOS agents. Our teams are now working on a resolution. The behaviors described in our previous update remain unchanged: • Newly installed macOS agent installations are unable to establish connectivity. • Existing macOS agents that are currently in production environments should remain online. • If a macOS device...

2026-10-02 18:16 UTC (1d ago) : We are aware of a problem affecting the connectivity of Datto RMM macOS agents. At this time, we have identified the following behaviors: - Newly installed macOS agent installations are unable to establish connectivity. - Existing macOS agents, that are currently in production environments, should remain online; however, our investigation is ongoing to determine whether additional scenarios may...

Datto SaaS Protection - M365 Backup Performance Degradation - Post-Graph Migration

Monitoring

Backup performance and success rates continue to improve as additional optimizations are deployed across Datto SaaS Protection environments. Current efforts are focused on further enhancing backup performance and reliability, including continued improvements to help mitigate the impact of Microsoft service throttling. Overall trends remain positive, and we expect continued improvements as optim...

Incident

Location: —

Started: 2026-09-30 16:37 UTC (3d ago)

Updated: 2026-10-02 20:23 UTC (1d ago)

Resolved: N/A

2026-09-30 16:37 UTC (3d ago) : Microsoft Graph API migration has been completed across all Datto SaaS Protection environments, including customers utilizing in-place archive configurations. No further migration activities are expected to impact backup operations. Some customers may continue to experience backup performance degradation while our engineering teams work to restore backup success rates to pre-migration levels. M...

Endpoint Backup v2 - South Africa Region - Maintenance Notice

In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident

Location: —

Started: 2026-10-02 16:29 UTC (1d ago)

Updated: 2026-10-02 17:00 UTC (1d ago)

Resolved: N/A

2026-10-02 16:29 UTC (1d ago) : We will be performing a routine maintenance to Endpoint Backup v2 on October 2nd, commencing at 01:00 PM EST and remaining in effect until 08:00 AM EST on Monday, October 5th. During this time, you should expect minimal downtime with only brief and intermittent disruptions to backup upload speeds. Should you have any questions or require assistance, please contact our support team at https://he...

BCDR - Server4715 US-EAST - Unscheduled Maintenance

Identified

We are aware of a problem where Server4715 is undergoing unscheduled maintenance. The Kaseya Engineering Team has identified the problem and are replacing faulted hardware. During this time offsite synchronization and virtual machine performance will be impacted. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-...

Incident

Location: United States (US)

Started: 2026-09-21 17:21 UTC (12d ago)

Updated: 2026-09-21 17:26 UTC (12d ago)

Resolved: N/A