Kaseya

Business

Website

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Description

Kaseya is an IT management and security platform that provides RMM, PSA, backup, and security solutions for MSPs and IT teams. It helps organizations manage endpoints, automate patch management, monitor infrastructure, and deliver managed services at scale.

Status Page

https://status.kaseya.com/

Active Incidents

Last refresh: 2026-06-28 21:02 UTC (10m ago)

Datto SaaS Protection - Backup performance degradation for Teams services on pod 'cae1-saas-p0'

Monitoring

Our R&D team has increased the daily backup cadence on pod 'cae1-saas-p0' from 2x daily backups to 3x daily backups and they are actively monitoring backup performance of all services on the pod.

Incident

Location: —

Started: 2025-05-30 14:16 UTC (May 30, 2025)

Updated: 2026-06-26 12:44 UTC (2d ago)

Resolved: N/A

2026-05-14 19:22 UTC (May 14, 2026) : The backup cadence on pod 'cae1‑saas‑p0' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.

2026-03-25 19:54 UTC (Mar 25, 2026) : Daily backup cadence on pod ‘cae1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod....

2025-10-30 13:46 UTC (Oct 30, 2025) : Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod. Backup success rates remain stable and the R&D team is continuing to monitor.

Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p1'

Monitoring

The backup cadence for pod ‘gbe2‑saas‑p1’ is still temporarily set to 2x backups per day. Backups are running normally and backup success rates remain stable. Our R&D team will increase backup cadence to 3x backups per day once it’s safe and reliable for all customers on the pod.

Incident

Location: —

Started: 2026-06-08 13:31 UTC (20d ago)

Updated: 2026-06-23 18:31 UTC (5d ago)

Resolved: N/A

2026-06-15 15:00 UTC (13d ago) : The backup cadence on pod 'gbe2‑saas‑p1' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. Backups are running normally and success rate metrics remain stable. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.

2026-06-11 19:46 UTC (17d ago) : SharePoint and Teams backup success rates on pod 'gbe2-saas-p1' continue to remain stable at 2x backups per day. Our R&D team is continuing to monitor and the 3x daily backup cadence will be restored once it is stable and reliable for all customers.

2026-06-10 14:40 UTC (18d ago) : All backups continue to process normally on pod 'gbe2‑saas‑p1' while the backup cadence remains temporarily set to 2x daily backups to maintain high backup success rates. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.

Datto EDR - Issues Accessing Certain Applications Following Recent EDR Update

Monitoring

We’re pleased to inform you that our Engineering team has released a Hotfix for the Datto AMSI module remaining on devices: UI 15272 Agent #3.17.1.5552 Fixes: This release addresses an issue where the Datto AMSI provider remained actively registered on a device after having the AMSI module disabled. The AMSI module remains disabled globally and will be reintroduced through a controlled rollout....

Incident

Location: —

Started: 2026-06-17 15:27 UTC (11d ago)

Updated: 2026-06-19 00:39 UTC (9d ago)

Resolved: N/A

2026-06-18 19:39 UTC (10d ago) : If you are still experiencing issues after rebooting, please contact Kaseya Support to receive a script that can be run on affected endpoints to resolve the issue. A hotfix agent update is in progress and will be released shortly. We will update this page once it is available.

2026-06-17 15:27 UTC (11d ago) : We are aware that some customers are continuing to experience difficulty accessing certain applications, including Microsoft Teams, following a recent Datto EDR update. We are actively investigating and treating this as a priority. What we currently know: A recent Datto EDR update enabled additional behavioral monitoring on affected endpoints. We have identified this change as a contributing fa...

Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'

Monitoring

Our R&D team has increased the daily backup cadence on pod 'des1-saas-p0' from 2x daily backups to 3x daily backups and they are actively monitoring backup performance of all services on the pod.

Incident

Location: —

Started: 2025-07-14 13:29 UTC (Jul 14, 2025)

Updated: 2026-06-15 15:27 UTC (13d ago)

Resolved: N/A

2026-05-14 19:23 UTC (May 14, 2026) : The backup cadence on pod 'des1‑saas‑p0' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.

2026-03-25 19:54 UTC (Mar 25, 2026) : Daily backup cadence on pod ‘des1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod....

2025-10-30 13:45 UTC (Oct 30, 2025) : Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod. Backup success rates remain stable and the R&D team is continuing to monitor.

Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'des1-saas-p1'

Monitoring

Our R&D team has increased the daily backup cadence on pod 'des1-saas-p1' from 2x daily backups to 3x daily backups and they are actively monitoring backup performance of all services on the pod.

Incident

Location: —

Started: 2026-03-10 15:29 UTC (Mar 10, 2026)

Updated: 2026-06-15 15:27 UTC (13d ago)

Resolved: N/A

2026-05-14 19:24 UTC (May 14, 2026) : The backup cadence on pod 'des1‑saas‑p1' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.

2026-04-20 12:47 UTC (Apr 20, 2026) : After monitoring over the weekend, all services are backing up normally at 2x backup per day again. Our R&D teams are continuing to develop and test improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.

2026-04-17 14:03 UTC (Apr 17, 2026) : We are aware of additional reports of backup performance degradation affecting SharePoint services on pod 'des1-saas-p1'. Our R&D team has implemented changes to address the issue and are monitoring.