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Kaseya

Business
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Description
Kaseya is an IT management and security platform that provides RMM, PSA, backup, and security solutions for MSPs and IT teams. It helps organizations manage endpoints, automate patch management, monitor infrastructure, and deliver managed services at scale.
Active Incidents
Last refresh: 2026-08-17 17:11 UTC (1h ago)

Scheduled Maintenance – Cloud Target Appliance Upgrades

In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident
Location: United States (US)
Started: 2026-08-17 13:38 UTC (4h ago)
Updated: 2026-08-17 13:40 UTC (4h ago)
Resolved: N/A
2026-08-17 13:38 UTC (4h ago) : On Monday, August 17th, Cloud target appliance upgrades will be performed from 08:00 AM EDT to 06:00 PM EDT. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 60–90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team

Datto SaaS Protection - Backup performance degradation for M365 services affecting multiple pods/regions

Monitoring

Backup operations remain healthy, with success rates staying high across all services and regions following the recent changes. Work on the EWS to Microsoft Graph API migration is ongoing, and our R&D team continues to monitor for any further issues.

Incident
Location: Global
Started: 2026-08-05 19:40 UTC (11d ago)
Updated: 2026-08-12 19:44 UTC (4d ago)
Resolved: N/A
2026-08-11 15:02 UTC (6d ago) : Our R&D team has completed deployment of the latest changes for the Graph API components as part of the ongoing migration and backup success rates for all services across all regions remain high. We are continuing to monitor.
2026-08-10 16:25 UTC (7d ago) : Backup success rate metrics for all services across all regions continue to remain stable at normal levels. Our R&D team is actively completing deployment of additional improvements to all regions and they are continuing to monitor.
2026-08-07 16:08 UTC (10d ago) : Backup success rate metrics for all services across all regions have recovered and remain stable at normal levels. Google services, along with OneDrive and SharePoint, continue to process 3x daily backups while Teams and Exchange services remain temporarily set to 2x daily backups to maintain high success rates as the migration to Microsoft Graph APIs progresses. Our R&D team is continuing to m...

Datto BCDR - Archived Agents May Generate Sync Completion Alerts for Points Marked for Offsite.

Investigating

A known issue exists where archived agents may continue to generate sync completion alerts when associated local points are marked as offsite, despite the agents being in an archived state. While a long-term solution is scheduled for implementation in a future release, assets affected before the fix is deployed will need to be corrected through manual intervention. Customers seeking to implemen...

Incident
Location:
Started: 2026-08-06 17:51 UTC (11d ago)
Updated: 2026-08-06 17:51 UTC (11d ago)
Resolved: N/A