Kaseya

We experienced a brief issue where some customers in the US region were unable to access the Datto EDR portal. This was due to a temporary service disruption that lasted a few minutes. The issue has been identified and resolved, and access is now restored. We are continuing to monitor the system to ensure stability. We apologize for the disruption and appreciate your patience.

We are aware of additional reports of backup performance degradation affecting SharePoint services on pod 'des1-saas-p1'. Our R&D team has implemented changes to address the issue and are monitoring.

Our engineering team is continuing to investigate a permanent resolution.

Daily backup cadence on pod ‘des1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod....

Daily backup cadence on pod ‘cae1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod....

Our R&D team has identified the underlying issue and is actively working toward a targeted resolution. The deployment window is projected to commence upon completion of the current major device release. In the interim, please utilize cloud‑based virtualization services to ensure continued operational continuity in the event of a Disaster Recovery scenario. Please note: This issue is currently i...