Ping Identity

Authentication

Website

Resolving…

Description

Ping Identity is an identity and access management company that provides customer identity, workforce identity, multi-factor authentication, single sign-on, and API security for applications and enterprises.

Status Page

https://status.pingidentity.com

Recent Incidents (Last 24 Hours)

Last refresh: 2026-09-17 09:22 UTC (21m ago)

PingOne for Enterprise dock and administration increasing errors

Resolved

This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Incident

Location: —

Started: 2026-09-16 14:46 UTC (18h ago)

Updated: 2026-09-16 23:06 UTC (10h ago)

Resolved: 2026-09-16 23:06 UTC (10h ago)

2026-09-16 17:57 UTC (15h ago) : A fix has been implemented and we are monitoring the results.

2026-09-16 16:21 UTC (17h ago) : We are continuing to work on a fix for this issue

2026-09-16 15:04 UTC (18h ago) : The issue has been identified and a fix is being implemented.

Backend Infrastructure Maintenance

Resolved

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident

Location: —

Started: 2026-08-31 19:22 UTC (16d ago)

Updated: 2026-09-16 18:00 UTC (15h ago)

Resolved: 2026-09-16 18:00 UTC (15h ago)

2026-09-16 12:00 UTC (21h ago) : Maintenance will begin as scheduled in 60 minutes.

2026-08-31 19:22 UTC (16d ago) : Ping Identity will be performing scheduled maintenance on our backend infrastructure on September 16th between 1300 UTC and 1800 UTC. Services are expected to remain fully functional throughout the window with zero interruption. Thank you for your patience while we keep our infrastructure up to date. If you see any issues during this time please reach out to Ping Identity Support.

Customer Support Portal degraded performance

Resolved

This incident has been resolved.

Incident

Location: Canada (CA) + 1

Started: 2026-09-16 09:20 UTC (1d ago)

Updated: 2026-09-16 14:01 UTC (19h ago)

Resolved: 2026-09-16 14:01 UTC (19h ago)

2026-09-16 12:46 UTC (20h ago) : A fix has been implemented and we are monitoring the results.

2026-09-16 09:20 UTC (1d ago) : Due to the Customer Support Portal being down, please use the following phone numbers to report a Severity 1 issue, create a case, or check the status of an existing case: North America (U.S. and Canada): +1.855.355.7464 APAC (Asia Pacific and Japan): +61 1800 370 672 EMEA (Europe, Middle East, and Africa): +44 (0) 808 196 0788 We apologise for the inconvenience and are actively working to rest...