Fastly Insights

Analytics

Website

https://www.fastly.com/products/logexplorer-and-insights DNS

Resolving…

Description

Fastly Insights is an analytics and observability platform from Fastly that provides real-time insights into CDN performance, traffic patterns, and edge computing metrics. It helps businesses understand how their content is delivered and optimize performance.

Status Page

https://status.fastly.com/

Recent Incidents (Last 24 Hours)

Last refresh: 2026-09-16 23:31 UTC (42m ago)

Elevated Errors for Support Ticketing System

Resolved

We are investigating an issue caused by a third-party service provider, which is affecting availability of the Support Portal, including the ability to view or create support tickets. Our engineers are actively monitoring the situation and working with the provider to diagnose and resolve the issue. We will provide another update as more information becomes available or within the next hour.

Incident

Location: —

Started: 2026-09-16 07:50 UTC (16h ago)

Updated: 2026-09-16 07:50 UTC (16h ago)

Resolved: 2026-09-16 17:13 UTC (7h ago)

2026-09-16 17:13 UTC (7h ago) : The third party provider issue affecting availability of the Support Portal has been fully resolved. All Fastly Customer Support services systems have been restored and are operating normally. Ticket processing and standard communication channels are fully functional. We apologize for the inconvenience and appreciate your patience during this interruption to our support channels.

2026-09-16 13:00 UTC (11h ago) : A fix has been validated by our third-party service provider and is currently being rolled out across all impacted systems. We will post a new update once it has been fully implemented and we see signs of recovery. All other products and services remain unaffected by this incident.

2026-09-16 10:35 UTC (13h ago) : Our engineers are continuing to investigate the issue impacting the Support Portal, including the ability to view or create support tickets. This has been caused by a third-party service provider outage. We have not yet confirmed the contributing factor has been fully resolved. We'll provide another update as soon as we have more information.

Data Center Capacity Expansion for New York (LGA)

Resolved

Fastly will be adding capacity at our New York (LGA) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 16 September 2026 at 05:00 UTC. Our estimated duration is 5h.  When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow th...

Incident

Location: United States (US)

Started: 2026-09-16 05:00 UTC (19h ago)

Updated: 2026-09-16 05:00 UTC (19h ago)

Resolved: 2026-09-16 10:00 UTC (14h ago)

2026-09-16 10:00 UTC (14h ago) : The scheduled maintenance has been completed.

Provider

fastly