UBC IT logo

UBC IT

Universities
Resolving…
Description
UBC IT provides technology services for the University of British Columbia. It supports teaching, learning, research, and administration with campus networks, identity, collaboration tools, and enterprise systems for students, faculty, and staff.
Active Incidents
Last refresh: 2026-08-16 10:43 UTC (6m ago)

UBC Directory performance issue August 13, 2026 10:15 PT

Monitoring

Performance has stabilized. Support teams are continuing to monitor.

Incident
Location: Canada (CA)
Started: 2026-08-13 17:37 UTC (2d ago)
Updated: 2026-08-14 16:53 UTC (1d ago)
Resolved: N/A
2026-08-13 17:37 UTC (2d ago) : We are currently experiencing slowness/performance issues accessing the UBC Directory. Support teams are investigating, and will provide an update as soon as one is available.

Microsoft announces removal of Office support for older systems and software versions, July 13, 2026

Investigating

Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely. • Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change: Mac OS – minimum version 12.0 (Montere...

Incident
Location: Canada (CA)
Started: 2026-07-10 22:48 UTC (Jul 10, 2026)
Updated: 2026-07-25 18:43 UTC (21d ago)
Resolved: N/A

Web/ASDM Firewall Login Issue via Cisco ISE

Investigating

We are currently experiencing an issue affecting ASDM authentication via Cisco ISE in order to manage some departmental ASA firewall contexts. We are working closely with the vendor to resolve this. Currently a fix or workaround has not been identified. We will provide an update as soon as one is available. Thank you for your patience and cooperation.

Incident
Location: Canada (CA)
Started: 2026-06-26 20:53 UTC (Jun 26, 2026)
Updated: 2026-07-25 18:43 UTC (21d ago)
Resolved: N/A