Maintenance Datacenter Network | Maintenance du réseau du centre de données

Backend Database Maintenance

Chat & Messaging - API (North America) Maintenance

United Kingdom Account Security Carrier Partner Maintenance - Three

United Kingdom (GB)

Chat & Messaging - Websocket (Asia) Maintenance

Boomea Call center and Queue routing

Taiwan SMS Carrier Partner Maintenance

Bangladesh SMS Carrier Maintenance - Grameenphone

Bangladesh (BD)

Bangladesh SMS Carrier Maintenance - Banglalink

Bangladesh (BD)

Issue establishing voice call

Out-Of-Cycle Maintenance

United States (US)

SMS Delivery Receipt Delays from Twilio to Chunghwa Telecom Taiwan

United States SMS and MMS Carrier Partner Maintenance

United States (US)

United Kingdom Account Security Carrier Partner Maintenance - EE

United Kingdom (GB)

United States SMS and MMS Carrier Maintenance - T-Mobile

United States (US)

United States SMS and MMS Carrier Maintenance - T-Mobile

United States (US)

Wartungsarbeiten an zentralen Komponenten

Germany (DE)

ZSwitch US Upgrade to 5.4.170

United States (US)

Incidente no carregamento da lista de mensagens

IR27430 - System Maintenance failure responses from Salesforce

United States (US)

IR27429 - WebRTC degraded performance

Global

SMS Delivery Delays from Twilio to Orange Democratic Republic of the Congo

External Maintenance - United States - T-Mobile

United States (US)

External Maintenance - United States - T-Mobile

United States (US)

API Errors

7.18.0 Release

Messaging Maintenance - MMS

Gong connectivity issues

Bandwidth Local Market Impairment - 949 - Fayetteville, NC

SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello Cambodia

Google Pay Outage

Zoom Phone India Maintenance (Hyderabad Data Center): October 09, 2026

India (IN)

ControlOne US-Southeast (ATL) Scheduled Maintenance

United States (US)

[MyLink Engage][2026-09-23] Scheduled Maintenance

Salesforce Service disruptions

India (IN)

Bandwidth Local Market Impairment - 234 - Pittsburgh, PA

SMS Delivery Delays from Twilio to Airtel India

India (IN)

United Kingdom Account Security Carrier Partner Maintenance - Three

United Kingdom (GB)

SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru

Peru (PE)

SMS Delivery Delays from Twilio to Etisalat Egypt

Udfordringer med udgående kald

SMS Delivery Delays from Twilio to Tigo Paraguay

Missing Data in Voice Insights / Console Subaccount Rollup

Notifications (Europe) Maintenance

Bandwidth Local Market Impairment - 920 - New Haven, CT

Campaigns Application Maintenance

France (FR)

SSL certificate renewal of *.infobip.net

Chat & Messaging - Websocket (North America) Maintenance

Elevated API Error Rate

SMS Delivery Failures from Twilio to Vivo Brazil

Brazil (BR)

Chat & Messaging - Websocket (Europe) Maintenance

Delivery Issue Cambodia - Smart Axiata

Network Maintenance - JFK Data Center

United States (US)

Cisco Endpoints may fail to receive presentation after latest Cisco software update

MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada

Canada (CA)

Delivery Issue Paraguay - Tigo

Emergency Network Maintenance - ATL & LAX Data Centers

United States (US)

Maintenance Notification: CR-SM250 - Self Service Provisioning Impact

NUMBER INTELLIGENCE PLATFORM PLANNED MAINTENANCE

United Kingdom Account Security Carrier Partner Maintenance - Three

United Kingdom (GB)

620 St Kilda Road, Melbourne

Australia (AU)

Service Degradation Affecting Zoom Phone Outbound Calls in China Region

China (CN)

SMS maintenance

[Romania] Unscheduled disturbance

Chat & Messaging - Websocket (Europe) Maintenance

Delay or Intermittent Issue for Salesforce Native / Salesforce Integrated Customers (All Data Center Affected)

Twilio Infrastructure Maintenance on the London (IE1) PoP

United Kingdom (GB)

Calix Cloud Infrastructure Maintenance - International Region

Global Data Center Maintenance - Belgium

United Arab Emirates (AE)

United States SMS Carrier Partner Maintenance

United States (US)

Outbound SMS Incident - T-Mobile

Russia SMS Carrier Maintenance - Gazprom Telekom

Russia (RU)

Zoom Phone Maintenance - SIN3 Data Center: October 8, 2026

Zoom Phone Maintenance - NRT3 Data Center: October 5, 2026

Planned Maintenance on the Knowledge Bases Service

Twilio - Inbound SIP Calls With OPUS Codec Only Blocked

Inbound SIP Calls With OPUS Codec Only Blocked

Zoom Phone Update: September 20, 2026 (No Operational Impact)

Zoom Phone Update - Japan SIP Zones: September 20, 2026 (No Operational Impact)

Japan (JP)

Australia SMS and MMS Carrier Partner Maintenance

Australia (AU)

SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada

Canada (CA)

Infrastructure Maintenance on the San Jose (US2) PoP

Bandwidth App Incident - IP Adding

Zoom Phone Maintenance - CA01-YVR1 Data Center: September 21, 2026

SMS Delivery Failures from a Subset of Twilio Long Codes to Bouygues Telecom France

France (FR)

Zoom Phone Maintenance - CA01-YYZ1 Data Center: September 17, 2026

Pages Not Accessible in Twilio Console

Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru

Peru (PE)

Scheduled Maintenance: Grand Rapids Infrastructure Network Upgrade

Service Degradation Affecting Zoom Whiteboard

United States (US)

Scheduled Software Release - September 23rd, 2026, 17:00 - 20:00 PT / September 24th, 2026, 00:00 - 03:00 UTC (3 hours)

Twilio - Video Room Settings Not Loading

Video Room Settings Not Loading

Notifications (Asia) Maintenance

Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls

Notifications (North America) Maintenance

DI SMS 365 (MM4) | Operator Services | Application Maintenance | PCR Number # PCRSDI-12360

United States (US)

DI SMS 365 (MM7) | Operator Services | Application Maintenance | PCR Number # PCRSDI-12359

United States (US)

Voice Call Failures Between Twilio Germany Phone Numbers and Multiple Networks in Germany

Germany (DE)

Sinch Maintenance - SSL Certificate Renewal

SMS Delivery Delays from Twilio to Orange Belgium

Belgium (BE)

Session Unavailability

Russia SMS Carrier Maintenance - MTS

Russia (RU)

Mantenimiento programado: 23 de septiembre, 10:00 p. m. — Actualización de la infraestructura de Producción

United States (US)

[InTouch][2026-09-17] Emergency Maintenance – SSL Certificate Renewal

Multiple Locations - Customer Portal service degradation

Canada (CA)

Maintenance Notification: Release 9.9.2 Self Service Provisioning Impact

Operator Service Interruption - BE - Orange Belgium - 20610

Belgium (BE)

Czech Republic SMS Carrier Maintenance - T-Mobile

Zoom Virtual Agent Update: September 19, 2026 (No Operational Impact)

Zoom Contact Center Update: September 19, 2026 (No Operational Impact)

Multiple Locations - Planned Maintenance of Database Infrastructure

Pakistan (PK)

Campaigns - Campaigns page temporarily unavailable

In Person Payments - CCV connection issues

VoIP Services

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States

United States (US)

EU Server: Essential maintenance will be carried out on the 30th of September 04:30am to to 06:00am BST

US Server: Essential maintenance will be carried out on Sunday the 27th of September 23:30pm to Monday the 28th 1:00am EST

Russia SMS Carrier Maintenance - Gazprom Telekom

Russia (RU)

Intermittent Call Recording Issue

IR27426 - Historical Analytics - problems with downloading reports

United States (US)

Degradation: Messaging (Kit)

Brazil (BR)

Voice Call Failures and Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Argentina

Argentina (AR)

SMS Delivery Receipt Delays from Twilio to MTN Swaziland

Russia SMS Carrier Maintenance - MTS

Russia (RU)

Mexico SMS Carrier Maintenance - Telcel

Mexico (MX)

Bandwidth App Incident - Registration Center — Brand Creation

Chat & Messaging - API (Europe) Maintenance

User Authentication Identity SNA Failure Increase for Smartfren in Indonesia

Indonesia (ID)

Russia SMS Carrier Maintenance - MTT

Russia (RU)

Russia SMS Carrier Maintenance - MegaFon

Russia (RU)

Malaysia SMS Carrier Maintenance - DiGi

Malaysia (MY)

SMS Delivery Delays from Twilio to XL Axiata Indonesia and Smart Axiata Cambodia

Indonesia (ID)

Ukraine - Planned Maintenance of Network Infrastructure

Maintenance Service window for CGI s-eu.linkmobility.io API

Sinch Internal Maintenance - IN1 Network Infrastructure

Indonesia SMS Carrier Maintenance - XL Axiata

Indonesia (ID)

Comms API retry failing intermittently

Viirtue Scheduled Maintenance 09/17/2026 - Apollo / SIP Trunk Cluster

Zoom Support Maintenance - Search Function: September 17, 2026

Platform Performance Issues: Some customers are experiencing platform slowness

Twilio - Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Telecom Iraq

United States (US)

Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Iraq

United States (US)

Virgin Media Internet Connectivity Issues Affecting Customers

SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil

Brazil (BR)

ES Market Service Reminder

Global (Europe) - Data Center Throughput Test

System-wide outage

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Russia (RU)

Russia SMS Carrier Maintenance - Beeline

Russia (RU)

Race ESign - Slowdown on processor

Outbound SIP Auth Calling incident

United States (US)

Maintenance Notification – API, HPP and Portal - CR: SM-208

Czech Republic Voice Carrier Partner Maintenance

Bandwidth Local Market Impairment - 974 - Rochester, NY

Philippines SMS - Planned maintenance affecting Globe Telecom

Philippines (PH)

Philippines SMS Carrier Maintenance - Globe Telecom

Philippines (PH)

United Kingdom Account Security Carrier Partner Maintenance - Three

United Kingdom (GB)

We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Delivery Issue - Bouygues Telecom - France

France (FR)

Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML

US1 contact center network issues

Delivery Issue Bolivia - Tigo

LATA 248 - CLEC Market Outage - Richmond, VA

Scheduled Maintenance: Grand Rapids Infrastructure Network Upgrade

Advance Notice: Planned Infrastructure Work in Grand Rapids

Incident Bouygues Télécom

France (FR)

Multiple Destination SMS Carrier Partner Maintenance

Mexico (MX) + 1

SMS Delivery Delays from Twilio Short Codes and Long Codes to Liberty Puerto Rico

Puerto Rico (PR)

Telia Sweden - Content Charger - Ongoing disturbance

Sweden (SE)

Global Data Center Maintenance - Germany

United Arab Emirates (AE)

SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries Across Europe and the Middle East

Voice Insights Console Dashboard Error

Media Proxy Latency High

SMS Delivery Failures from a Subset of Twilio Long Codes to Iliad Italy

Italy (IT)

SMS-Magic/ BeConversive Portal: Analytics Dashboard Blank Page Issue for US Data Center

Zoom Chat Update

TwiML Bins – Service Failures

Messaging Delivery Incident- AT&T

Isolated LAX Datacenter Incident

United States (US)

Scheduled Maintenance

Scheduled Maintenance

Reports of outbound call failures with Clearly Cloud USA

United States (US)

SMS Delivery Delays from Twilio to Multiple Networks in Ireland

Ireland (IE)

Investigating a Potential Issue

[2026-09-11] SMS Traffic to Austria – Delayed or Missing Messages