Cytracom

Communication

Website

Resolving…

Description

Cytracom is a cloud-based unified communications and UCaaS provider for SMBs. It provides business VoIP, team messaging, and collaboration with managed service and support.

Status Page

https://status.cytracom.com

Active Incidents

Last refresh: 2026-07-01 09:14 UTC (48m ago)

UCaaS: Realtime Queue Status Dashboard Not Updating

Monitoring

Queued events are now processing concurrently, and the Realtime Call Center dashboard is recovering. Due to the backlog and out-of-sequence event processing during recovery, some dashboards may show incorrect call-waiting counts for today. We are working to correct these values where possible. Inbound and outbound calling remain unaffected. Calls continue to route and complete normally. Realtim...

Incident

Location: —

Started: 2026-06-29 15:24 UTC (1d ago)

Updated: 2026-06-29 17:02 UTC (1d ago)

Resolved: N/A

2026-06-29 16:33 UTC (1d ago) : **Update: Realtime Call Center Dashboard Delays** We have identified the issue affecting the Realtime Call Center dashboard. A backend event processing service became degraded due to a high volume of invalid messages, which caused call center status updates to be delayed. A fix has been implemented, and queued events are now being processed. The dashboard may continue to show delayed or stale s...

2026-06-29 15:24 UTC (1d ago) : We are currently investigating an issue affecting the Realtime Call Center dashboard. Call center event processing is delayed due to a backlog in the event processing service, which may cause dashboard status, agent state, and call activity updates to appear stale or delayed. Inbound and outbound calling are not impacted. Calls continue to route and complete normally. Our team is working to res...