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University of Alaska

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Description
University of Alaska is a public university system serving Alaska through multiple campuses. It provides higher education, research, and campus IT services for students, faculty, and staff.
Active Incidents
Last refresh: 2026-08-16 10:19 UTC (38m ago)

Banner Slowness/Unavailablility

Monitoring

The OIT EAS team has identified the issue with the Banner and has implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day 5:00PM or as new information becomes available.

Incident
Location: United States (US)
Started: 2026-08-10 19:02 UTC (5d ago)
Updated: 2026-08-10 20:03 UTC (5d ago)
Resolved: N/A
2026-08-10 19:02 UTC (5d ago) : We have received reports that Banner is currently experiencing issues. The OIT EAS team is currently investigating, and we will be making updates at 1-hour intervals. A functioning workaround has been identified: open a private or incognito browser window to access Banner. If the site is still slow/not loading, close and open another new private or incognito window; it may take a few attempts, ...

Iru Web Login Outage

Monitoring

We have resolved a recent issue caused by an unexpected change with Duo authentication that impacted managed macOS computer logins across campus. If you use a university-managed Mac, your login experience is now restored to normal operations. However, the first time you log back into your computer following this fix, you may see one or two additional Duo authentication prompts. When signing int...

Incident
Location: United States (US)
Started: 2026-08-03 16:55 UTC (12d ago)
Updated: 2026-08-03 22:35 UTC (12d ago)
Resolved: N/A
2026-08-03 19:44 UTC (12d ago) : NTS TSS team is continuing to investigate the cause of this issues. There are no further updates at this time. The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted. If unable to log into your UA Mac, they try switching to Local login. To switch to local login: 1. Click the profile icon (the person inside a circle) in the...
2026-08-03 18:02 UTC (12d ago) : NTS TSS team is currently investigating the cause of this issues. The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted. If unable to log into your UA Mac, they try switching to Local login. To switch to local login: 1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen. 2. Select ...
2026-08-03 17:25 UTC (12d ago) : The NTS Technology Support Services (TSS) team is currently investigating the cause of this issue. If unable to log into your UA Mac, they try switching to Local login. To switch to local login: 1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen. 2. Select Switch to Local Login. 3. Enter your University login credentials in the username and password f...