Khoros
Collaboration
Resolving…
Delays with EU Community-to-Care ingestion
MonitoringWe are monitoring the service following mitigation of the earlier ingestion issue. Some content created during the incident window may still appear in Care with delay while backfill and validation continue.
Location:
—
Started:
2026-06-29 12:40 UTC
(6h ago)
Updated:
2026-06-29 14:52 UTC
(3h ago)
Resolved:
N/A
2026-06-29 13:11 UTC
(5h ago)
:
We have restored real-time Community-to-Care ingestion for affected EU tenants. Some content created earlier may still appear late or remain temporarily unavailable in Care while we complete recovery and validation. We are continuing to monitor the service and work through the remaining impacted items.
2026-06-29 12:40 UTC
(6h ago)
:
We are investigating an issue affecting Community-to-Care ingestion for some EU tenants. Customers may see new Community posts and replies appear in Care with significant delays or not appear at all. Our team is actively investigating.
Missing/Delayed Community Analytics and Bulk Data API output after June 11 2026
MonitoringWe continue monitoring to confirm ongoing stability and will provide updates as needed.
Location:
—
Started:
2026-06-15 15:28 UTC
(14d ago)
Updated:
2026-06-29 02:35 UTC
(16h ago)
Resolved:
N/A
2026-06-26 11:10 UTC
(3d ago)
:
We continue monitoring to confirm ongoing stability and will provide updates if needed.
2026-06-26 02:03 UTC
(3d ago)
:
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
2026-06-25 19:44 UTC
(3d ago)
:
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
