DrFirst Notification - Scheduled System Maintenance - Production - E-Prescribing Desktop Region (Rcopia) September 16th, 10:00 PM ET

Experiencing Technical issues with calling support

United States (US)

Status Update: UK + EU Maintenance

United Kingdom (GB)

Purchases on Android are down

Release EHMP Services in Professional

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – September 17, 2026, 10:00 PM ET

Support Phone Line and Chat Experiencing Intermittent Outage

CAPA 2 currently not opening for pharmacy users

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - September 16, 2026, 3:00 AM ET

CHIE EMPI Maintenance

United States (US)

Cloud 9 - Connect Two Way Messaging unavailable.

Status Update: Aus Maintenance

Performance Issues with mCare on Database Shard A - Affecting 45% of Customers

United Kingdom (GB)

Status Update: CA + US Maintenance

32.0.0 Release - PRODUCTION environment

32.0.0 Release - SANDBOX environment

Status Update: UK + EU Maintenance

United Kingdom (GB)

Performance Issues with mCare on Database Shard A - Affecting 45% of Customers

United Kingdom (GB)

Release EHMP Services in PKG

Utah Medicaid Maintenance 9/12/2026, from 6:00 AM until 9/13/2026, 10:00 AM.

United States (US)

Scheduled Maintenance Notice

Scheduled Maintenance Notice

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – September 13, 2026, 6:15 AM ET

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – September 12, 2026, 10:50 PM ET

TigerConnect Platform Issue: TigerConnect Clinical Collaboration Platform - Logouts

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – September 12, 2026, 6:15 AM ET

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – September 11, 2026, 9:45 PM ET

Denticon login issues.

Investigating site and mobile app outages for home and profile feeds

Updox Fax

United States (US)

System Incident - Revenue Performance Advisor - Production

System Incident - MedRx - Production

Scheduled Hardware Maintenance - November 5, 2026 8:00PM - 11:00PM PT

United States (US)

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Region 3)

Release EHMP Services in Enterprise

Unable to Hear When Answering Inbound Calls

United States (US)

Sporadic Email Failures on EU Production Instance

The EHR will be temporarily offline for scheduled maintenance.

Artera Scheduled Maintenance 9/10/2026

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – September 10, 2026, 10:00 PM ET

New Denticon Version

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – September 10, 2026, 10:00 PM ET

System Incident - Pharmacy Network Solutions - Production

Weather Data Unavailable on Activities

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – September 9, 2026, 10:00 PM ET

SMS Delivery Failures to AT&T in the United States

United States (US)

Some users are experiencing latency and/or errors when trying to log in to web app

United States (US)

DrFirst Notification - Scheduled System Maintenance - Staging - September 9th, 1:00 PM ET

Log visibility is delayed

Truelark dashboard not loading.

United States (US)

Status Update: UK + EU Maintenance

United Kingdom (GB)

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - September 9, 2026, 3:00 AM ET

Scheculed maintenance in all services

Redcrier - All e-learning courses are showing as event courses and are not being marked as complete

Off-cycle Tebra Desktop App (PM) Release September 8th, from 7:00PM - 10:00PM PT

United States (US)

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – September 8, 2026, 10:00 PM ET

Scheduled Hardware Maintenance - October 8, 2026 8:00PM to 10:00PM PT

United States (US)

Unexpected API and Dashboard Outage - 3rd party service outage

Scheduled Hardware Maintenance - September 17, 2026 8:00PM to 10:00PM PT

United States (US)

Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)

Some Members are only seeing Just Workouts in Personalized Plans

HHAeXchange IVR System Issue: NY Market Unable to Complete IVR Clock-In/Out

United States (US)

Status Update: CA + US Maintenance

The UHIN Customer Support call center will be closed on Monday, September 7th

United States (US)

Status Update: Aus Maintenance

Status Update: UK + EU Maintenance

United Kingdom (GB)

Performance Issues with Care Delivery App Web Shard D - Affecting 5% of Customers

United Kingdom (GB)

Utah Medicaid downtime 9/5/2026 6 AM to 6 PM

United States (US)

System Incident - Pharmacy Software Solutions - Production

System Incident - Medical Network - Batch - Production

Temporary disturbance in China

China (CN)

Cloud 9 performance issues

Customers unable to create appointments

United States (US)

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – September 3, 2026, 10:00 PM ET

Scareware on Marketing Website

Potential impact for PetDesk Customers

Text to pay link " Whoops"

United States (US)

PDMP Third-Party Incident

Status Update: Aus Maintenance

Status Update: CA + US Maintenance

DrChrono Maintenance

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - September 2, 2026, 9:00 PM ET

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – September 2, 2026, 10:00 PM ET

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

System Incident - Optum Integrity One - Production

System Incident - Enterprise CAC - Production

Status Update: UK + EU Maintenance

United Kingdom (GB)

DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – September 2, 2026, 2:00 PM ET

System Slowness Identified

United States (US)

KareInn - Performance Issue

Status Update: Aus Maintenance

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - September 2, 2026, 3:00 AM ET