Showing all active incidents plus resolved incidents from the last 15 days.
Person Centred Software
mCare WEU - Cluster Upgrades
United Kingdom (GB)
Meddbase
Status Update: CA + US Maintenance
Henry Schein One
We’re currently experiencing problems on SMILE.
DrFirst
DrFirst Notification - Scheduled System Maintenance - Production - E-Prescribing Desktop (Rcopia) - July 1, 2026, 10:00 PM ET
UHIN
Utah Medicaid will be down for updates 6/24/2026 has been changed to 7/1/26 from 6 PM to 10 PM.
United States (US)
Henry Schein One
We’re currently experiencing problems on SMILE.
UHIN
The UHIN Customer Support call center will be closed on Friday, July 3rd
United States (US)
Meddbase
Status Update: UK + EU Maintenance
United Kingdom (GB)
Weave
Tags Missing from NWX
United States (US)
Henry Schein One
We’re currently experiencing problems on SMILE.
Meddbase
Status Update: Aus Maintenance
Optum
System Incident - OPTUM OUTPATIENT CHARGE CAPTURE - Production
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Weave
Online Booking not working
United States (US)
Henry Schein One
We’re currently experiencing problems on LIVE2.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Empatica
Release EHMP Services in Professional
ZenQMS
31.2.0 Release - PRODUCTION environment
DrFirst
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - July 1, 2026, 3:00 AM ET
DrFirst
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - June 30, 2026, 9:00 PM ET
DrFirst
DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - June 30th 2026, 10:00 PM ET
DrFirst
DrFirst Notification - Scheduled System Maintenance - Production- June 30th, 10:00 PM ET
DrFirst
DrFirst Notification - Scheduled System Maintenance - Production - PI Platform | June 30, 10PM ET
Argentina (AR)
DrFirst
Intermittent Performance Issues - Backline
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Planet DDS
New Denticon Version
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Optum
System Incident - Medical Network - Production
Optum
System Incident - Medical Network and RCM Assurance (Assurance Reimbursement Manager) - Production
Optum
System Incident -MEDICAL NETWORK RELAY EXCHANGE - Production
Meddbase
Status Update: Aus Maintenance
Meddbase
Status Update: CA + US Maintenance
DrFirst
DrFirst Notification - Scheduled System Maintenance - Production- E-Prescribing Desktop (Rcopia) - June 29th, 10:00 PM ET
Optum
System Incident - OPTUM EFR PLATFORM - Production
Meddbase
Status Update: UK + EU Maintenance
United Kingdom (GB)
UHIN
Public Employees Health Plan (PEHP) New Claim Editing Software
United States (US)
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Peloton
Latest iOS App version (v.15.127.0) is crashing on launch. We have paused the rollout and are investigating next steps.
Person Centred Software
Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
United Kingdom (GB)
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Empatica
Release EHMP Services in Enterprise
Person Centred Software
Routine infrastructure maintenance
United Kingdom (GB)
Person Centred Software
Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
United Kingdom (GB)
Person Centred Software
Routine infrastructure maintenance
Kalix EMR
Timeouts on Kalix
Practice Fusion
Maintenance Notification for Real-time Eligibility Transactions
DrFirst
DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - June 26th 2026, 10:00 PM ET
DrFirst
Intermittent Performance Issues - Pharmacy Network - Prescribing
HHAeXchange
Support Phone Line and Chat Experiencing Intermittent Outage
Henry Schein One
We’re currently experiencing problems on SMILE.
Optum
System Incident - RCM ASSURANCE - Production
Colombia (CO)
Henry Schein One
We’re currently experiencing problems on LIVE2.
DrFirst
DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - June 25th 2026, 10:00 PM ET
PetDesk
Phones Transcripts Issue
DrFirst
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - June 25, 2026, 6:00 PM ET
Planet DDS
Denticon Subscription API - Degraded Performance
Person Centred Software
UPDATE: Performance Issues with mCare Database Shard I - Affecting 14% of Customers
United Kingdom (GB)
Person Centred Software
Performance Issues with mCare Database Shard H - Affecting 6% of Customers
United Kingdom (GB)
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Optum
System Incident - OPTUM CAC PROFESSIONAL - Production
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
UHIN
SelectHealth Realtime 270X System Enhancement July 01 – 08, 2026
United States (US)
Person Centred Software
Performance Issues with mCare Database Shard I - Affecting 14% of Customers
United Kingdom (GB)
DrFirst
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - June 24, 2026, 11:00 PM ET
DrFirst
DrFirst Notification - Scheduled System Maintenance - Production- June 24th, 10:00 PM ET
Person Centred Software
Atlas Device Synchronisation Issues
Henry Schein One
We’re currently experiencing problems on SMILE.
DrFirst
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – June 24, 2026, 1:00 PM ET
Henry Schein One
We’re currently experiencing problems on SMILE.
ZenQMS
31.2.0 Release - SANDBOX environment
Person Centred Software
PCS Learn Degraded Performance
DrFirst
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - June 24, 2026, 3:00 AM ET
Henry Schein One
We’re currently experiencing problems on SMILE.
DrFirst
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – June 23, 2026, 3:30 PM ET
Weave
Slowness & Failure to Load: Call History Page
United States (US)
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Meddbase
Status Update: Aus Maintenance
Redox
Delayed Dashboard message/transmission logs
Meddbase
Status Update: CA + US Maintenance
Meddbase
Status Update: UK + EU Maintenance
United Kingdom (GB)
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Optum
System Incident - RCM ASSURANCE - Production
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
UHIN
UHIN Intermittent SFTP Connectivity Issues
United States (US)
Henry Schein One
We’re currently experiencing problems on SMILE.
Optum
System Incident - InterQual Cloud Solutions - Production
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Person Centred Software
Performance Issues with mCare Database Shard I - Affecting 14% of Customers
United Kingdom (GB)
Henry Schein One
We’re currently experiencing problems on SMILE.
Weave
Partner Maintenance (DentalXChange) — Insurance Verification Temporarily Unavailable
United States (US)
Redox
Monthly Maintenance - June 2026
Person Centred Software
Atlas Device Synchronisation
Weave
ECW Integration Interruption
United States (US)
Henry Schein One
We’re currently experiencing problems on LIVE2.
Optum
System Incident - OPTUM OUTPATIENT CHARGE CAPTURE - Production
Optum
System Incident - OPTUM CAC PROFESSIONAL - Production
Strava
Site or App Feature Issues
Henry Schein One
We’re currently experiencing problems on SMILE.
UHIN
Utah Medicaid is currently not available 6/18/26
United States (US)
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Weave
Weave App Freezing when Navigating to Auto Messages
United States (US)
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
DrFirst
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
PetDesk
PetDesk Phones Caller ID and Recording
UHIN
Utah Medicaid's system will be down on June 17th, from 6 PM to 10 PM for system updates.
United States (US)
ZenQMS
31.1.0 Release on PRODUCTION environment
Optum
System Incident - Outpatient Charge Capture - Production
DrFirst
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – June 17, 2026, 10:00 PM ET
Meddbase
Status Update: UK + EU Maintenance
United Kingdom (GB)
Henry Schein One
We’re currently experiencing problems on SMILE.
UHIN
UHIN Customer Support call center will be closed on Friday, June 19th
United States (US)
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Henry Schein One
We’re currently experiencing problems on SMILE.
Empatica
Release EHMP Services in PKG
Henry Schein One
We’re currently experiencing problems on SMILE.
UHIN
High Volume of 277CAs from Select Health
United States (US)
Peloton
Personalized Plans and Insights Recommendations Not Loading on Homescreen
UHIN
Urgent Update: Select Health Transitioning to Zelis Payment Network – Action Required for Eligible UHIN Providers
United States (US)