Yousign
Document Management
Resolving…
Identity verification delay
MonitoringAs our provider is scaling their operations to absorb the backlog of verifications, the Verify Identity Verification services are still impacted by a significant latency. We are closely working with the provider to ensure smooth restoration of services. Advanced Electronic Signature is not impacted.
Location:
—
Started:
2026-08-31 07:30 UTC
(17h ago)
Updated:
2026-08-31 13:28 UTC
(11h ago)
Resolved:
N/A
2026-08-31 10:55 UTC
(13h ago)
:
We confirm that the identification services are now fully back online, with some latency due to verification backlogs. This latency is improving gradually and we are continuing to monitor it. Advanced Electronic Signature signers who attempted to identify during the provider outage window should now retry their identification process successfully. The failed identification attempt made during t...
2026-08-31 10:03 UTC
(14h ago)
:
Our provider has restored their services and we are now closely monitoring the situation as we process the backlog of pending verifications: Advanced Electronic Signature: signers who attempted to perform identity verifications during the provider outage might still encounter errors in their sign flow. We are actively working towards normalising their situation. Other signers starting the flow ...
2026-08-31 07:30 UTC
(17h ago)
:
Dear users, One of our identity verification providers is currently facing technical difficulties. As a consequence, the following flows are impacted across our products: Advanced Electronic Signature: APP v3 signers might encounter long identification processing times, and a minor fraction of signers might also encounter errors when trying to perform an identification Verify Identity Verificat...
