VanillaSoft
Business
Resolving…
Failed to Establish Calls
ResolvedOur Engineering team has confirmed that this incident has been fully resolved. Following the deployment of the fix and additional stability improvements, services have remained stable throughout the monitoring period. Call services are all operating normally. We sincerely apologize for the disruption and thank you for your patience and understanding while we worked to restore service.
Location:
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Started:
2026-07-29 15:00 UTC
(3h ago)
Updated:
2026-07-29 17:20 UTC
(1h ago)
Resolved:
2026-07-29 17:20 UTC
(1h ago)
2026-07-29 16:49 UTC
(2h ago)
:
Our Engineering team has implemented additional improvements to further enhance service stability. The environment remains stable, and we are continuing to closely monitor performance to validate the effectiveness of these changes. At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services remain available. We appreciate your continued patience and will provide anoth...
2026-07-29 15:37 UTC
(3h ago)
:
Our Engineering team has deployed a fix, and services have been restored. At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services are back online and operating normally. We will continue to closely monitor the environment to ensure platform stability and verify that all services remain healthy. Thank you for your patience and understanding while we worked to resol...
2026-07-29 15:28 UTC
(3h ago)
:
Our Engineering and VoIP Operations teams continue to actively investigate the issue impacting "Failed to Establish Call" errors. At this time, the issue remains under investigation and may continue to affect: Call initiation and connectivity SMS message delivery Voicemail Drop (VM Drop) functionality Our teams are working to identify the root cause and restore full service as quickly as possib...
