UpCloud

Cloud

Website

Resolving…

Description

UpCloud is a cloud infrastructure provider that offers high-performance cloud servers, storage, and networking. It provides SSD-backed virtual servers, block storage, object storage, managed databases, Kubernetes, and load balancers across data centers in Europe, North America, and Asia-Pacific.

Status Page

https://status.upcloud.com

Active Incidents

Last refresh: 2026-07-02 20:27 UTC (34m ago)

Payment processor issues with American Express

Identified

The problem has been identified and we are working on a resolution. It specifically affects payments made in Euro, with American Express cards. As a workaround, customers can use an alternative payment method while we work with our payment provider to resolve the issue. Available payment methods are listed here: https://upcloud.com/docs/getting-started/billing/payment-methods/ We will provide f...

Incident

Location: —

Started: 2026-06-15 13:12 UTC (17d ago)

Updated: 2026-06-18 12:43 UTC (14d ago)

Resolved: N/A

2026-06-15 13:12 UTC (17d ago) : We are investigating an issue affecting American Express card payments, for which we are seeing increased failure rates. All other payment methods remain fully operational. We would recommend those using American Express for Automated payments to check that these have been successful. As a workaround, customers can use an alternative payment method while we work with our payment provider to res...