TOPdesk

Customer Support

Website

Resolving…

Description

TOPdesk is IT service management and enterprise service management software for IT, facilities, and HR teams. It provides service desk, asset management, and self-service portals for midsize and large organizations in Europe and beyond.

Status Page

https://status.topdesk.com

Active Incidents

Last refresh: 2026-08-17 14:15 UTC (34m ago)

New sub-processor: Userpilot

Monitoring

Privacy Q&A: Userpilot in TOPdesk What is Userpilot? Userpilot is a tool that allows TOPdesk to show in-product guidance — things like onboarding walkthroughs, tooltips, and short feedback prompts — directly inside the TOPdesk interface. It is used by TOPdesk to help customers get more value from the product. Does Userpilot have access to our data? No. Userpilot does not have access to anything...

Incident

Location: —

Started: 2026-07-21 14:02 UTC (27d ago)

Updated: 2026-07-21 14:04 UTC (27d ago)

Resolved: N/A

2026-07-21 14:02 UTC (27d ago) : TOPdesk is introducing in-product guidance within the TOPdesk interface — short walkthroughs, tooltips, and occasional feedback prompts that help users discover features and get more value from TOPdesk. This guidance is delivered through a platform provided by Userpilot, Inc.. Please note that, unlike optional add-on products, this guidance layer applies to all TOPdesk SaaS environments; it is ...