Help Scout

Customer Support

Website

Resolving…

Description

Help Scout is a customer support platform that provides help desk software, email support, live chat, and knowledge base tools. It helps businesses manage customer conversations, provide excellent support experiences, and build customer relationships through personalized communication and support workflows.

Status Page

https://status.helpscout.com/

Recent Incidents (Last 24 Hours)

Last refresh: 2026-06-30 12:30 UTC (38m ago)

Delays with report exports

Resolved

This incident has been resolved. Report exports are processing normally again. If you continue to experience issues, please email us at [email protected], and we'll investigate. Thank you for your patience today.

Incident

Location: —

Started: 2026-06-30 07:40 UTC (5h ago)

Updated: 2026-06-30 10:47 UTC (2h ago)

Resolved: 2026-06-30 10:47 UTC (2h ago)

2026-06-30 09:43 UTC (3h ago) : A fix is in place, and report exports are processing normally again. Exports that were delayed during the disruption are being cleared, and new requests are being delivered as expected. We're continuing to monitor to ensure everything remains stable, and we'll post a final update once we've confirmed the issue is fully resolved.

2026-06-30 08:32 UTC (4h ago) : We've identified the cause of the report export delays, and our team is actively working on a fix. Report exports remain delayed while we work on this. We'll post another update as soon as the fix is in place. Thank you for your continued patience.

2026-06-30 07:40 UTC (5h ago) : We’re currently investigating an issue affecting report exports. We'll post an update as soon as we have more to share. Thank you for your patience.