Sumsub

Security

Website

Resolving…

Description

Sumsub is an identity verification platform that helps businesses verify users and prevent fraud. It provides KYC, document verification, liveness checks, and compliance tools for onboarding and transaction security across industries.

Status Page

https://status.sumsub.com

Active Incidents

Last refresh: 2026-10-17 20:26 UTC (33m ago)

Connectivity issues for some users in Vietnam

Identified

We are continuing to work on the connectivity issues affecting some end users in Vietnam. Our team is engaging with the affected internet providers individually to determine the cause of the blocking and to restore access. There are no further updates at this time. The workaround remains the same: affected users can switch to a different network (for example, mobile data from another provider) ...

Incident

Location: —

Started: 2026-10-02 20:40 UTC (15d ago)

Updated: 2026-10-15 14:22 UTC (2d ago)

Resolved: N/A

2026-10-05 12:35 UTC (12d ago) : Some internet providers in Vietnam are currently blocking connections to our services. As a result, some end users in Vietnam may be unable to load the verification flow or finish the liveness/selfie step. The impact is limited to a small number of users on the affected networks. As a workaround, affected users can switch to a different network (for example, mobile data from another provider) o...

2026-10-02 20:40 UTC (15d ago) : We are investigating reports of connectivity issues affecting some end users in Vietnam. Affected users may fail to load the verification flow or the liveness/selfie step, or get connection errors in the Mobile or Web SDK. Verification from other regions or countries is not affected. We will post an update as soon as we have more information.

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