Qualys
Security
Resolving…
US Platform 3: Cloud Agents Not Reporting Current VM Data (IM-12820)
ResolvedThis incident has been resolved.
Location:
—
Started:
2026-08-14 17:25 UTC
(1d ago)
Updated:
2026-08-15 19:46 UTC
(15h ago)
Resolved:
2026-08-15 19:46 UTC
(15h ago)
2026-08-15 19:11 UTC
(15h ago)
:
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
2026-08-14 23:25 UTC
(1d ago)
:
A fix has been implemented and we are monitoring the results.
2026-08-14 17:25 UTC
(1d ago)
:
Qualys Cloud Operations is currently investigating issue on US Platform 3 where Cloud Agents are currently scanning and checking in but are not reporting current vulnerability results. Users will observe that their agents are still displaying historical data. Further updates will be shared as they become available. The ticket reference for this incident is IM-12820