Qualys
Security
Resolving…
IN Platform 1: Users are unable to login to the UI (IM-12895)
ResolvedThis incident has been resolved.
Location:
Indonesia (ID)
Started:
2026-10-03 01:00 UTC
(22h ago)
Updated:
2026-10-03 10:19 UTC
(13h ago)
Resolved:
2026-10-03 10:19 UTC
(13h ago)
2026-10-03 01:43 UTC
(22h ago)
:
A fix has been implemented and we are monitoring the results.
2026-10-03 01:38 UTC
(22h ago)
:
The issue has been identified and a fix is being implemented.
2026-10-03 01:00 UTC
(22h ago)
:
Qualys Cloud Platform Operations is currently investigating an issue causing UI Login Failure for IN Platform 01. We are investigating the issue. Further updates will be provided as they become available. The reference ticket for this incident is IM-12895.
US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)
ResolvedThis incident has been resolved.
Location:
Indonesia (ID)
Started:
2026-09-29 15:46 UTC
(4d ago)
Updated:
2026-10-03 08:09 UTC
(15h ago)
Resolved:
2026-10-03 08:09 UTC
(15h ago)
2026-10-02 17:34 UTC
(1d ago)
:
A fix has been implemented and we are monitoring the results.
2026-10-01 13:11 UTC
(2d ago)
:
We are actively investigating the issue that has caused delays in making data to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. We will continue to provide updates on our progress.
2026-09-30 16:59 UTC
(3d ago)
:
Qualys Cloud Platform Operations is actively working to resolve an issue on the US Platform 3 that is causing indexing delays. We are investigating the issue and will provide updates as more information becomes available.
