Scaleway logo

Scaleway

Cloud
Resolving…
Description
Scaleway is a European cloud provider that offers bare metal, virtual instances, managed Kubernetes, object storage, and serverless. It provides cloud infrastructure from data centers in Paris and Amsterdam with competitive pricing and a focus on developers and startups.
Active Incidents
Last refresh: 2026-10-06 21:52 UTC (23m ago)

[Generative APIs] - [fr-par] - glm-5.2 service instabilities

Investigating

[15h00 utc+2] We are experiencing instabilities with a critical part of the glm-5.2 model infrastructure, working actively on the mitigation

Incident
Location: France (FR)
Started: 2026-10-06 15:02 UTC (7h ago)
Updated: 2026-10-06 15:02 UTC (7h ago)
Resolved: N/A

[DC5] Several Switch and server down Row B and D

Monitoring

The maintenance is complete, and we are currently monitoring the results.

Incident
Location: —
Started: 2026-10-06 09:12 UTC (13h ago)
Updated: 2026-10-06 10:54 UTC (11h ago)
Resolved: N/A
2026-10-06 09:12 UTC (13h ago) : Following an electrical maintenance, there are several servers down and at least 3 switchs down in row D.

[Support] Call Handling Delays

Identified

Due to a high volume of requests, it may be difficult to reach our teams by phone. If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible. Thank you for your understanding. En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone. Au besoin, nous vous invitons à nous contacte...

Incident
Location: —
Started: 2026-10-06 10:01 UTC (12h ago)
Updated: 2026-10-06 10:17 UTC (11h ago)
Resolved: N/A

[Support] Delays in ticket processing

Identified

Processing of current tickets may take longer than usual. Our teams are currently working to restore the service as soon as possible. Thank you for your understanding.

Incident
Location: —
Started: 2026-09-14 13:11 UTC (22d ago)
Updated: 2026-10-06 10:17 UTC (11h ago)
Resolved: N/A

[Kafka][fr-par][it-mil] scheduled maintenance on API

In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident
Location: France (FR)
Started: 2026-09-29 13:33 UTC (7d ago)
Updated: 2026-10-06 08:00 UTC (14h ago)
Resolved: N/A
2026-10-06 07:00 UTC (15h ago) : Maintenance will begin as scheduled in 60 minutes.
2026-09-29 13:33 UTC (7d ago) : A maintenance operation on Kafka API, short time unavailability during this period on API. Active Kafka clusters won't be affected

[COKPIT] [fr-par] (custom-metrics) Some unavailability errors were reported

Identified

Incident is resolved, we are still monitoring to make sure that everything runs smoothly

Incident
Location: France (FR)
Started: 2026-09-28 09:46 UTC (8d ago)
Updated: 2026-09-28 09:47 UTC (8d ago)
Resolved: N/A
2026-09-28 09:46 UTC (8d ago) : Some users report errors in custom metrics ingestion since 2026-09-16 We are investigating to find out the scope of the incident.

[DEDIRACK][DC1] Changes to access control during building works

In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident
Location: —
Started: 2026-09-14 12:43 UTC (22d ago)
Updated: 2026-09-15 07:00 UTC (21d ago)
Resolved: N/A
2026-09-15 06:00 UTC (21d ago) : Maintenance will begin as scheduled in 60 minutes.
2026-09-14 12:49 UTC (22d ago) : We will be undergoing scheduled maintenance during this time.
2026-09-14 12:48 UTC (22d ago) : We will be undergoing scheduled maintenance during this time.