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Description
OutSystems is an enterprise low-code development platform that enables organizations to build, run, and govern applications. It provides visual development, AI-assisted development, and deployment for web and mobile applications with enterprise security and full lifecycle management.
Recent Incidents (Last 24 Hours)
Last refresh: 2026-09-17 06:53 UTC (32m ago)

Authentication Issues Affecting ODC in the Israel (Tel Aviv) Region

Resolved

On September 16th, between approximately 14:05 and 18:17 UTC, users with environments in the Israel \(Tel Aviv\) region were unable to sign in to the ODC Portal and ODC Studio, and applications hosted in the region were unavailable to their end users. The incident was caused by an infrastructure disruption at our cloud provider that affected database availability in the region. Both our identit...

Incident
Location: Israel (IL)
Started: 2026-09-16 15:50 UTC (15h ago)
Updated: 2026-09-16 19:29 UTC (11h ago)
Resolved: 2026-09-16 19:22 UTC (12h ago)
2026-09-16 19:22 UTC (12h ago) : This incident has been resolved. Our cloud provider has confirmed that the infrastructure disruption in the underlying cloud region is fully resolved, and we have verified that services in the Israel (Tel Aviv) region are operating normally, including sign-in to the ODC Portal and access to applications. We apologise for any disruption caused and thank you for your patience.
2026-09-16 18:51 UTC (12h ago) : Our cloud provider has resolved the infrastructure disruption in the underlying cloud region, and our services in the Israel (Tel Aviv) region have recovered. Users should now be able to sign in to the ODC Portal and access their applications. We are monitoring the platform closely to confirm it remains stable and will provide a further update once we have confirmed full resolution.
2026-09-16 16:20 UTC (15h ago) : The issue has been traced to an infrastructure disruption in the underlying cloud region, which is affecting our services in the Israel (Tel Aviv) region. Users remain unable to sign in to the ODC Portal. We are working closely with our cloud provider, who is actively working to mitigate the disruption. We will provide updates as more information becomes available.

Incident affecting password reset functionality

Resolved

On September 11th, 2026, following an update to the shared login for OutSystems Personal Edition and the OutSystems Community website, a number of accounts became unable to log in or reset their password, even with the correct credentials. Only Personal Edition and Community website accounts were affected; other OutSystems ODC tenants were not impacted. The cause was a mismatch, for a subset of...

Incident
Location:
Started: 2026-09-14 11:07 UTC (2d ago)
Updated: 2026-09-16 16:07 UTC (15h ago)
Resolved: 2026-09-15 12:56 UTC (1d ago)
2026-09-15 12:56 UTC (1d ago) : The issue affecting logins with the error "wrong credentials and password resets with "incorrect verification code" on OutSystems Personal Edition and the Community website has been fully resolved. The fix has been confirmed effective for all affected accounts, and password resets are now completing successfully. We apologise for any disruption this may have caused and thank you for your patience.
2026-09-14 22:08 UTC (2d ago) : A fix has been applied to all accounts affected by the password reset issue on ODC Personal Edition and the Community website. We are now closely monitoring the platform to confirm that password resets are completing as expected and that all affected accounts have fully recovered. If you continue to experience issues resetting your password, please contact our Global Support team.
2026-09-14 19:51 UTC (2d ago) : The fix for the issue affecting password resets on ODC Personal Edition and the Community website is now being applied to all affected accounts. This process is progressing as expected, though some users may continue to experience issues until it completes over the coming hours. In the meantime, if you receive an "invalid verification code" error when resetting your password despite using the c...