Kore.ai

Website

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Description

Kore.ai is a conversational AI platform that helps enterprises build virtual assistants and chatbots for customer and employee engagement. It provides no-code bot building, NLU, and integrations for customer service, HR, and workflow automation.

Status Page

https://status.kore.com/

Recent Incidents (Last 24 Hours)

Last refresh: 2026-06-27 18:02 UTC (6m ago)

[Critical Hotfix] US Region v11.26.0 - 27-JUNE-2026

Resolved

The maintenance window has been extended by approximately one hour to complete the remaining rollout activities. Services remain operational.

Incident

Location: United States (US)

Started: 2026-06-27 12:31 UTC (5h ago)

Updated: 2026-06-27 15:45 UTC (2h ago)

Resolved: 2026-06-27 15:45 UTC (2h ago)

2026-06-27 12:45 UTC (5h ago) : Scheduled maintenance is currently in progress. We will provide updates as necessary.

2026-06-27 12:31 UTC (5h ago) : We are deploying a hotfix upon v11.25.1 that fixes a regression issue related an issue where outbound emails triggered through the Kore Contact Center are failing. A fix is scheduled for deployment, and we will perform a rolling restart to ensure minimal disruption to ongoing operations. No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, ...

XO Platform Release (10.27.0/11.26.0) /XO Contact Center (v3.26.0) - US Region

Resolved

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident

Location: United States (US)

Started: 2026-06-22 18:56 UTC (4d ago)

Updated: 2026-06-27 08:02 UTC (10h ago)

Resolved: 2026-06-27 08:02 UTC (10h ago)

2026-06-27 04:00 UTC (14h ago) : Maintenance will begin as scheduled in 60 minutes.

2026-06-22 18:56 UTC (4d ago) : The Release for XO (10.27.0/11.26.0) /XO Contact Center (v3.26.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: XO v10.27.0 / v11.26.0 and XOCCAI v3.26.0 Pre-Release Notes This document provide...

[AGENT PLATFORM] v1.8.6 Release - US Region

Resolved

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident

Location: United States (US)

Started: 2026-06-26 04:55 UTC (1d ago)

Updated: 2026-06-27 07:02 UTC (11h ago)

Resolved: 2026-06-27 07:02 UTC (11h ago)

2026-06-27 04:00 UTC (14h ago) : Maintenance will begin as scheduled in 60 minutes.

2026-06-26 04:55 UTC (1d ago) : We will be deploying Agent Platform v1.8.6 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information. We appreciate your continued understanding and partnership as we w...

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