Kore.ai

Website

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Description

Kore.ai is a conversational AI platform that helps enterprises build virtual assistants and chatbots for customer and employee engagement. It provides no-code bot building, NLU, and integrations for customer service, HR, and workflow automation.

Status Page

https://status.kore.com/

Recent Incidents (Last 24 Hours)

Last refresh: 2026-07-15 01:20 UTC (21m ago)

[v11.26.1 HF] Urgent fix - XO11 - IND Region [14-JULY-2026]

Resolved

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident

Location: —

Started: 2026-07-14 15:13 UTC (10h ago)

Updated: 2026-07-14 17:18 UTC (8h ago)

Resolved: 2026-07-14 17:18 UTC (8h ago)

2026-07-14 15:13 UTC (10h ago) : We have a scheduled hotfix upon v11.26.1 - The /recordings/search endpoint of VG was earlier working fine but offlate it is throwing errors, so we handled the exception handling in QM layer to prevent the service disruption & pod crash scenarios. Also, we have included the async code changes to handle the thread blocking, contention issues in python event loop while receiving the response from ...

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - JP Region

Resolved

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident

Location: Japan (JP)

Started: 2026-07-06 06:19 UTC (8d ago)

Updated: 2026-07-14 16:31 UTC (9h ago)

Resolved: 2026-07-14 16:31 UTC (9h ago)

2026-07-14 12:30 UTC (13h ago) : Maintenance will begin as scheduled in 60 minutes.

2026-07-06 06:19 UTC (8d ago) : The Release for XO (10.27.1/11.26.1) /XO Contact Center (v3.26.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: XO v10.27.1 / v11.26.1 and XOCCAI v3.26.1 Pre-Release Notes This document provide...

[AGENT PLATFORM] v1.8.7 Release - JP Region

Resolved

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident

Location: Japan (JP)

Started: 2026-07-10 12:30 UTC (4d ago)

Updated: 2026-07-14 14:36 UTC (11h ago)

Resolved: 2026-07-14 14:36 UTC (11h ago)

2026-07-14 11:30 UTC (14h ago) : Maintenance will begin as scheduled in 60 minutes.

2026-07-10 12:30 UTC (4d ago) : We will be deploying Agent Platform v1.8.7 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information. We appreciate your continued understanding and partnership as we work ...

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - EU Region

Resolved

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident

Location: United Kingdom (GB)

Started: 2026-07-06 06:18 UTC (8d ago)

Updated: 2026-07-14 04:38 UTC (21h ago)

Resolved: 2026-07-14 04:38 UTC (21h ago)

2026-07-14 00:30 UTC (1d ago) : Maintenance will begin as scheduled in 60 minutes.

2026-07-06 06:18 UTC (8d ago) : The Release for XO (10.27.1/11.26.1) /XO Contact Center (v3.26.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: XO v10.27.1 / v11.26.1 and XOCCAI v3.26.1 Pre-Release Notes This document provide...

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