IDnow

Security

Website

Resolving…

Description

IDnow is an identity verification platform that provides automated and video-based KYC and onboarding for businesses. It offers document and facial verification for regulated industries including finance, telecom, and mobility.

Status Page

https://status.idnow.de

Recent Incidents (Last 24 Hours)

Last refresh: 2026-09-17 04:03 UTC (9m ago)

System Maintenance [ TEST SYSTEMS ]

Resolved

Maintenance will begin as scheduled in 60 minutes.

Incident

Location: —

Started: 2026-09-15 14:21 UTC (1d ago)

Updated: 2026-09-17 04:00 UTC (11m ago)

Resolved: 2026-09-17 04:00 UTC (11m ago)

2026-09-15 14:21 UTC (1d ago) : Dear customer, We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible. We apologize for any i...

[IDCheck.io/PVID/Check'n'Sign] Degraded Performance

Resolved

This incident has been resolved.

Incident

Location: —

Started: 2026-09-16 14:56 UTC (13h ago)

Updated: 2026-09-16 15:19 UTC (12h ago)

Resolved: 2026-09-16 15:19 UTC (12h ago)

2026-09-16 15:14 UTC (12h ago) : A fix has been implemented and we are monitoring the results.

2026-09-16 15:07 UTC (13h ago) : We identified a performance downgrade from 16:08 till 17:00.

2026-09-16 14:56 UTC (13h ago) : We're experiencing an performance degradation and are currently looking into the issue. We will provide regular updates on the issue.

Webhook certificate replacement for TEST system

Resolved

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident

Location: —

Started: 2026-09-04 12:23 UTC (12d ago)

Updated: 2026-09-16 09:01 UTC (19h ago)

Resolved: 2026-09-16 09:01 UTC (19h ago)

2026-09-16 07:00 UTC (21h ago) : Maintenance will begin as scheduled in 60 minutes.

2026-09-04 12:23 UTC (12d ago) : During this maintenance window, we will deploy new webhook certificates for the following common names: gateway.test.idnow.de This change will not require any downtime, and service availability and performance will not be affected. Please note that the next scheduled webhook certificate replacement will take place in March 2027, in accordance with the shorter certificate validity periods define...