Genesys Cloud CX
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Resolving…
Elevated Error Rates - Americas (US-East)
ResolvedMitigation steps have been completed as of 12:40 AM Eastern. The issue is now resolved
Location:
United States (US)
Started:
2026-09-17 01:33 UTC
(9h ago)
Updated:
2026-09-17 05:15 UTC
(5h ago)
Resolved:
2026-09-17 05:15 UTC
(5h ago)
2026-09-17 04:36 UTC
(6h ago)
:
Mitigation steps are still in progress and are working as expected. Full resolution is expected within the next two hours. Next update 01:30 Eastern or sooner as information becomes available.
2026-09-17 03:39 UTC
(7h ago)
:
The service teams have identified root cause and are implementing mitigation steps. Due to the complexity involved, we anticipate this will take some time to complete. Next update 12:30 AM Eastern or sooner as information becomes available.
2026-09-17 02:28 UTC
(8h ago)
:
Teams are continuing to investigate root cause of the issue impacting users in the US East region. Next update 23:30 Eastern or sooner as information becomes available.
Elevated Error Rates - APAC (Sydney)
ResolvedThis incident has been resolved.
Location:
Australia (AU)
Started:
2026-09-17 00:50 UTC
(10h ago)
Updated:
2026-09-17 00:50 UTC
(10h ago)
Resolved:
2026-09-17 00:50 UTC
(10h ago)
2026-09-17 00:50 UTC
(10h ago)
:
Between 23:29 and 23:56 GMT, Genesys Cloud customers in the Sydney region experienced issues with inbound and outbound calling. Service teams quickly isolated root cause and implemented mitigation steps. This issue has been resolved and a formal RCA will follow.