Genesys Cloud CX

Contact Center

Website

https://www.genesys.com/genesys-cloud DNS

Resolving…

Description

Genesys Cloud CX is an AI-powered contact center and experience orchestration platform that delivers omnichannel customer and employee engagement. It provides voice, digital channels, workforce engagement, and journey management in a single cloud-native platform (formerly marketed as PureCloud).

Status Page

https://status.mypurecloud.com/

Recent Incidents (Last 24 Hours)

Last refresh: 2026-09-17 10:34 UTC (26m ago)

Elevated Error Rates - Americas (US-East)

Resolved

Mitigation steps have been completed as of 12:40 AM Eastern. The issue is now resolved

Incident

Location: United States (US)

Started: 2026-09-17 01:33 UTC (9h ago)

Updated: 2026-09-17 05:15 UTC (5h ago)

Resolved: 2026-09-17 05:15 UTC (5h ago)

2026-09-17 04:36 UTC (6h ago) : Mitigation steps are still in progress and are working as expected. Full resolution is expected within the next two hours. Next update 01:30 Eastern or sooner as information becomes available.

2026-09-17 03:39 UTC (7h ago) : The service teams have identified root cause and are implementing mitigation steps. Due to the complexity involved, we anticipate this will take some time to complete. Next update 12:30 AM Eastern or sooner as information becomes available.

2026-09-17 02:28 UTC (8h ago) : Teams are continuing to investigate root cause of the issue impacting users in the US East region. Next update 23:30 Eastern or sooner as information becomes available.

Elevated Error Rates - APAC (Sydney)

Resolved

This incident has been resolved.

Incident

Location: Australia (AU)

Started: 2026-09-17 00:50 UTC (10h ago)

Updated: 2026-09-17 00:50 UTC (10h ago)

Resolved: 2026-09-17 00:50 UTC (10h ago)

2026-09-17 00:50 UTC (10h ago) : Between 23:29 and 23:56 GMT, Genesys Cloud customers in the Sydney region experienced issues with inbound and outbound calling. Service teams quickly isolated root cause and implemented mitigation steps. This issue has been resolved and a formal RCA will follow.

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