Genesys Cloud CX

Contact Center

Website

https://www.genesys.com/genesys-cloud DNS

Resolving…

Description

Genesys Cloud CX is an AI-powered contact center and experience orchestration platform that delivers omnichannel customer and employee engagement. It provides voice, digital channels, workforce engagement, and journey management in a single cloud-native platform (formerly marketed as PureCloud).

Status Page

https://status.mypurecloud.com/

Active Incidents

Last refresh: 2026-06-27 20:56 UTC (16m ago)

Elevated Error Rates - EMEA (UAE)

Monitoring

Guidance remains to continue operations in alternate regions. The platform provider has advised recovery is expected to take several months. We will share new information as it becomes available.

Incident

Location: United Arab Emirates (AE)

Started: 2026-03-02 05:58 UTC (Mar 02, 2026)

Updated: 2026-05-18 13:48 UTC (May 18, 2026)

Resolved: N/A

2026-05-08 11:40 UTC (May 08, 2026) : Genesys Cloud UAE availability remains dependent on the platform provider. There is no ETTR and guidance remains for customers to continue operations in alternate regions. We will provide updates as more information becomes available.

2026-04-24 20:39 UTC (Apr 24, 2026) : Genesys Cloud UAE availability remains dependent on the platform provider. There is no ETTR and guidance remains for customers to continue operations in alternate regions. We will provide updates as more information becomes available.

2026-04-07 14:48 UTC (Apr 07, 2026) : Genesys Cloud UAE availability remains dependent on the platform provider. There is no ETTR and guidance remains for customers to continue operations in alternate regions. We will provide updates as more information becomes available.

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