Genesys Cloud CX

Contact Center

Website

https://www.genesys.com/genesys-cloud DNS

Resolving…

Description

Genesys Cloud CX is an AI-powered contact center and experience orchestration platform that delivers omnichannel customer and employee engagement. It provides voice, digital channels, workforce engagement, and journey management in a single cloud-native platform (formerly marketed as PureCloud).

Status Page

https://status.mypurecloud.com/

Active Incidents

Last refresh: 2026-09-17 04:07 UTC (8m ago)

Elevated Error Rates - Americas (US-East)

Identified

The service teams have identified root cause and are implementing mitigation steps. Due to the complexity involved, we anticipate this will take some time to complete. Next update 12:30 AM Eastern or sooner as information becomes available.

Incident

Location: United States (US)

Started: 2026-09-17 01:33 UTC (2h ago)

Updated: 2026-09-17 03:39 UTC (36m ago)

Resolved: N/A

2026-09-17 02:28 UTC (1h ago) : Teams are continuing to investigate root cause of the issue impacting users in the US East region. Next update 23:30 Eastern or sooner as information becomes available.

2026-09-17 01:33 UTC (2h ago) : We are investigating an issue affecting agent ability to log out and the ability of supervisors to perform forced logouts. Users may also experience issues with user search and delayed overall performance of Genesys Cloud.

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