Duo
Security
Resolving…
AI Assistant First-Time Access Failures for EU Administrators
ResolvedThe issue affecting first-time access to the AI Assistant for administrators in the EU has been fully resolved, and normal functionality has been restored.
Location:
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Started:
2026-05-07 14:17 UTC
(1d ago)
Updated:
2026-05-07 22:40 UTC
(15h ago)
Resolved:
2026-05-07 22:40 UTC
(15h ago)
2026-05-07 16:30 UTC
(22h ago)
:
We’ve identified a problem impacting first-time access to the AI Assistant for administrators in the EU and are actively working to restore normal access. We’ll continue to share updates as progress is made.
2026-05-07 14:17 UTC
(1d ago)
:
We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time