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Description
DigitalOcean App Platform is a Platform-as-a-Service (PaaS) that simplifies deploying, scaling, and managing applications. It provides automatic scaling, SSL certificates, and CI/CD integration, allowing developers to focus on building applications without managing infrastructure.
Recent Incidents (Last 24 Hours)
Last refresh: 2026-07-02 19:54 UTC (13m ago)

Agent Timeouts While Retrieving Data from Knowledge Bases

Resolved

This incident has been resolved, and our teams continue to monitor the results. If you experience any further issues, please contact support.

Incident
Location:
Started: 2026-07-01 06:25 UTC (1d ago)
Updated: 2026-07-02 03:38 UTC (16h ago)
Resolved: 2026-07-02 03:38 UTC (16h ago)
2026-07-01 08:39 UTC (1d ago) : Our Engineering team has identified the issue causing Agents to experience timeouts while retrieving data from Knowledge Bases. Please be assured that our Engineering team is actively working on a fix and is treating this issue with high priority. We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, ...
2026-07-01 06:25 UTC (1d ago) : Our Engineering team is currently investigating an issue where Agents are experiencing timeouts while retrieving data from Knowledge Bases. As a result, affected Agents may fail to retrieve data and return the following error: "Failed to retrieve data from Knowledge base(s) - timeout" Please be assured that we are treating this as a high-priority issue and are actively working to mitigate it. W...
Provider
digitalocean