DigitalOcean
Cloud
Resolving…
Support Portal Service Disruption
ResolvedFrom 08:06 UTC to 13:41 UTC, users may have experienced issues accessing the Support Portal, creating new support tickets, or reviewing existing support requests. Our Engineering team has confirmed the full resolution of the issue affecting the Support Portal following a fix from our upstream provider. We have verified that the Support Portal, ticket creation, and ticket review are now operatin...
Location:
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Started:
2026-09-16 09:48 UTC
(13h ago)
Updated:
2026-09-16 21:09 UTC
(1h ago)
Resolved:
2026-09-16 21:09 UTC
(1h ago)
2026-09-16 14:07 UTC
(8h ago)
:
The Support Portal and ticket creation are now accessible. Our upstream provider has applied a fix, and we've verified ticket creation and review are working as expected. We'll continue monitoring for the next 2 hours to confirm full stability and will post a final update once the incident is closed. If you're still unable to access the portal, please use our Support Contact form as a backup: h...
2026-09-16 09:48 UTC
(13h ago)
:
Our Support Portal is currently experiencing issues due to a third-party service disruption impacting our systems. During this time, customers may be unable to access the Support Portal or create new support tickets for their concerns. Existing support requests may also experience delayed responses from our Support team. As a workaround if you're unable to access the Support Portal or need to c...