Decagon

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Resolving…

Description

Decagon is an AI platform that provides artificial intelligence solutions for businesses. It offers AI-powered tools and services for applications and workflows.

Status Page

https://status.decagon.ai/

Recent Incidents (Last 24 Hours)

Last refresh: 2026-09-02 06:23 UTC (26m ago)

Investigating Elevated Errors on Voice Calls

Resolved

The issue affecting voice call restarts has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding.

Incident

Location: —

Started: 2026-09-01 17:05 UTC (13h ago)

Updated: 2026-09-01 17:33 UTC (13h ago)

Resolved: 2026-09-01 17:33 UTC (13h ago)

2026-09-01 17:27 UTC (13h ago) : We have determined that ~5% of calls are restarting. Our fallback mechanism in place ensures that these calls safely reconnect. There should be no other impact to calls. We are continuing to investigate.

2026-09-01 17:05 UTC (13h ago) : We're currently investigating an issue causing elevated errors on voice calls. Some percentage of calls are restarting. Our team is actively working to identify the cause and restore normal service. We'll provide another update within 30 minutes.

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