AWS
Cloud
Resolving…
Service impact: Increased Packet loss
DegradedWe continue to make progress in our phased remediation at the Equinix FR5 location in Frankfurt, DEU. Network infrastructure and dependent systems continue to improve as we bring affected hardware back online. Some replacement hardware has been delivered and installation is proceeding as components arrive on-site. In parallel, we are shifting network traffic to allow restored devices to begin s...
Location:
Germany (DE)
Started:
2026-08-14 20:42 UTC
(2d ago)
Updated:
2026-08-17 04:22 UTC
(9h ago)
Resolved:
N/A
2026-08-16 22:38 UTC
(14h ago)
:
We continue to make progress in our phased remediation at the Equinix FR5 location in Frankfurt, DEU. Since our last update, some dependent network infrastructure has been restored. Remediation of remaining infrastructure is ongoing, with a portion of recovery dependent on the delivery of replacement hardware. Cooling has been fully restored, with environmental conditions stable within normal o...
2026-08-16 15:51 UTC
(21h ago)
:
We have completed our assessment of the impacted network equipment at the Equinix FR5 location in Frankfurt, DEU and now have a clear understanding of the scope of impact. We are making progress toward restoring connectivity and will be taking a phased approach to remediation. Customers with connections exclusively at this location will continue to experience packet loss until remediation is co...
2026-08-16 09:30 UTC
(1d ago)
:
The electrical isolation at Equinix FR5 in Frankfurt, DEU is now complete and our engineers have begun physically inspecting the impacted network equipment. We do not yet have a timeline for full resolution while we continue to assess the extent of impact to equipment. Direct Connect connections at this location remain impaired. Customers with connections exclusively at this location will conti...
