Ada

Website

Resolving…

Description

Ada is an AI-powered customer service platform that deploys autonomous agents to handle customer interactions across chat, voice, email, messaging apps, and SMS. It provides omnichannel deployment, a Reasoning Engine for autonomous decision-making, playbooks for complex workflows, and coaching that learns from conversations to improve resolution rates and customer satisfaction.

Status Page

https://status.ada.support/

Recent Incidents (Last 24 Hours)

Last refresh: 2026-05-02 12:48 UTC (4m ago)

Investigating issues with Ada Voice service

Resolved

Based on our Engineering Team's investigation, we have determined the scope of this issue is limited to a very small number of clients and affected conversations. We are continuing to work on the issue, but moving forward will be communicating on this issue on an individual basis.

Incident

Location: —

Started: 2026-05-01 16:32 UTC (20h ago)

Updated: 2026-05-01 18:37 UTC (18h ago)

Resolved: 2026-05-01 18:37 UTC (18h ago)