Incidents - Status Page Incidents

Status Update: Aus Maintenance

4h ago

Investigating

We’re currently experiencing problems on SMILE.

5h ago

Status Update: CA + US Maintenance

9h ago

Investigating

We’re currently experiencing problems on SMILE.

11h ago

DrFirst Notification - Scheduled System Maintenance - Production - E-Prescribing Desktop (Rcopia) - July 1, 2026, 10:00 PM ET

14h ago

Investigating

We’re currently experiencing problems on SMILE.

19h ago

We’re currently experiencing problems on SMILE.

21h ago

System Incident - OPTUM OUTPATIENT CHARGE CAPTURE - Production

22h ago

We’re currently experiencing problems on SMILE.

22h ago

We’re currently experiencing problems on SMILE.

23h ago

We’re currently experiencing problems on LIVE2.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

Empatica

Release EHMP Services in Professional

ZenQMS

31.2.0 Release - PRODUCTION environment

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - July 1, 2026, 3:00 AM ET

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - June 30, 2026, 9:00 PM ET

DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - June 30th 2026, 10:00 PM ET

DrFirst Notification - Scheduled System Maintenance - Production- June 30th, 10:00 PM ET

Intermittent Performance Issues - Backline

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

New Denticon Version

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

System Incident - Medical Network - Production

System Incident - Medical Network and RCM Assurance (Assurance Reimbursement Manager) - Production

System Incident -MEDICAL NETWORK RELAY EXCHANGE - Production

Status Update: Aus Maintenance

Status Update: CA + US Maintenance

DrFirst Notification - Scheduled System Maintenance - Production- E-Prescribing Desktop (Rcopia) - June 29th, 10:00 PM ET

System Incident - OPTUM EFR PLATFORM - Production

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

Peloton

Identified

Latest iOS App version (v.15.127.0) is crashing on launch. We have paused the rollout and are investigating next steps.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

Empatica

Release EHMP Services in Enterprise

Routine infrastructure maintenance

Timeouts on Kalix

Maintenance Notification for Real-time Eligibility Transactions

4d ago

DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - June 26th 2026, 10:00 PM ET

5d ago

Intermittent Performance Issues - Pharmacy Network - Prescribing

5d ago

HHAeXchange

Support Phone Line and Chat Experiencing Intermittent Outage

5d ago

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on LIVE2.

DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - June 25th 2026, 10:00 PM ET

PetDesk

Phones Transcripts Issue

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - June 25, 2026, 6:00 PM ET

Planet DDS

Denticon Subscription API - Degraded Performance

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

System Incident - OPTUM CAC PROFESSIONAL - Production

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - June 24, 2026, 11:00 PM ET

DrFirst Notification - Scheduled System Maintenance - Production- June 24th, 10:00 PM ET

Atlas Device Synchronisation Issues

We’re currently experiencing problems on SMILE.

DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – June 24, 2026, 1:00 PM ET

We’re currently experiencing problems on SMILE.

ZenQMS

31.2.0 Release - SANDBOX environment

PCS Learn Degraded Performance

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - June 24, 2026, 3:00 AM ET

We’re currently experiencing problems on SMILE.

DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – June 23, 2026, 3:30 PM ET

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

Status Update: Aus Maintenance

Redox

Delayed Dashboard message/transmission logs

Status Update: CA + US Maintenance

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

System Incident - RCM ASSURANCE - Production

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

System Incident - InterQual Cloud Solutions - Production

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

Redox

Monthly Maintenance - June 2026

12d ago

Atlas Device Synchronisation

12d ago

We’re currently experiencing problems on LIVE2.

System Incident - OPTUM OUTPATIENT CHARGE CAPTURE - Production

System Incident - OPTUM CAC PROFESSIONAL - Production

Strava

Site or App Feature Issues

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

We’re currently experiencing problems on SMILE.

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

PetDesk

PetDesk Phones Caller ID and Recording

ZenQMS

31.1.0 Release on PRODUCTION environment

System Incident - Outpatient Charge Capture - Production

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – June 17, 2026, 10:00 PM ET

We’re currently experiencing problems on SMILE.