Zai

Payments

Website

Resolving…

Description

Zai (HelloZai) is a payments platform for platforms and marketplaces. It provides multi-party payment orchestration, automated payouts, virtual accounts, and API-based integration for fintech, marketplaces, and earned wage access.

Status Page

https://status.hellozai.com

Recent Incidents (Last 24 Hours)

Last refresh: 2026-05-04 20:43 UTC (46m ago)

Card Payments and Tokenisation Issue (Resolved)

Resolved

Payments processed during this incident have now been verified by our team. If possible, it is safe to retry any payments that were declined during this period.

Incident

Location: —

Started: 2026-05-04 00:18 UTC (21h ago)

Updated: 2026-05-04 03:19 UTC (18h ago)

Resolved: 2026-05-04 03:19 UTC (18h ago)

2026-05-04 00:18 UTC (21h ago) : Overnight, we experienced a temporary issue with card tokenisation services of an upstream provider. This caused some card payments and card storage attempts to fail between 10:42pm Sunday 3 May and approximately 12:15am Monday 4 May. The issue has now been resolved and services are operating normally. • You can safely retry any card card storage requests that were affected. • Our technical tea...