Xendit

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Location: Philippines (PH)

Started: 2026-08-23 07:08 UTC (5h ago)

Updated: 2026-08-23 11:30 UTC (1h ago)

Resolved: 2026-08-23 11:30 UTC (1h ago)

2026-08-23 07:08 UTC (5h ago) : Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will ...

EWALLET LINKAJA Indonesia Disruption

Resolved

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Incident

Location: Indonesia (ID)

Started: 2026-08-23 08:14 UTC (4h ago)

Updated: 2026-08-23 08:18 UTC (4h ago)

Resolved: 2026-08-23 08:18 UTC (4h ago)

2026-08-23 08:14 UTC (4h ago) : Dear Valued Customers, We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal t...

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Incident

Location: Philippines (PH)

Started: 2026-08-23 05:11 UTC (7h ago)

Updated: 2026-08-23 06:16 UTC (6h ago)

Resolved: 2026-08-23 06:16 UTC (6h ago)

2026-08-23 05:11 UTC (7h ago) : Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will ...

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Incident

Location: Philippines (PH)

Started: 2026-08-23 03:12 UTC (9h ago)

Updated: 2026-08-23 04:41 UTC (8h ago)

Resolved: 2026-08-23 04:41 UTC (8h ago)

2026-08-23 03:12 UTC (9h ago) : Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will ...

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Incident

Location: Philippines (PH)

Started: 2026-08-23 02:13 UTC (10h ago)

Updated: 2026-08-23 02:42 UTC (10h ago)

Resolved: 2026-08-23 02:42 UTC (10h ago)

2026-08-23 02:13 UTC (10h ago) : Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will ...

EWALLET LINKAJA Indonesia Disruption

Resolved

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Incident

Location: Indonesia (ID)

Started: 2026-08-23 00:51 UTC (12h ago)

Updated: 2026-08-23 00:52 UTC (12h ago)

Resolved: 2026-08-23 00:52 UTC (12h ago)

2026-08-23 00:51 UTC (12h ago) : Dear Valued Customers, We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal t...

BBL Mobile Banking System Maintenance 23/08/2026

Resolved

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident

Location: Australia (AU)

Started: 2026-08-19 08:50 UTC (4d ago)

Updated: 2026-08-23 00:05 UTC (12h ago)

Resolved: 2026-08-23 00:05 UTC (12h ago)

2026-08-22 18:00 UTC (18h ago) : Maintenance will begin as scheduled in 60 minutes.

2026-08-19 08:50 UTC (4d ago) : Dear Valued Merchants, Please be informed that Bangkok Bank (BBL) will be performing a scheduled system maintenance on August 23, 2026, from 02:00 to 07:00 AM (GMT+7). During the maintenance window, the following payment channels will be impacted: BBL Mobile Banking — temporarily unavailable We kindly ask you to avoid making transactions using the payment channels listed above during the mainte...

Scheduled Maintenance for BPI Direct Debit

Resolved

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Wed Aug 26 2026 13:55:00 GMT+0000 End Date: Wed Aug 26 2026 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted

Incident

Location: —

Started: 2026-08-23 00:00 UTC (12h ago)

Updated: 2026-08-23 00:00 UTC (12h ago)

Resolved: 2026-08-23 00:00 UTC (12h ago)

Scheduled Maintenance for BPI Direct Debit

Resolved

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Mon Aug 24 2026 13:55:00 GMT+0000 End Date: Mon Aug 24 2026 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted

Incident

Location: —

Started: 2026-08-23 00:00 UTC (12h ago)

Updated: 2026-08-23 00:00 UTC (12h ago)

Resolved: 2026-08-23 00:00 UTC (12h ago)

Scheduled Maintenance for BPI Direct Debit

Resolved

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Wed Aug 26 2026 15:55:00 GMT+0000 End Date: Wed Aug 26 2026 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted

Incident

Location: —

Started: 2026-08-23 00:00 UTC (12h ago)

Updated: 2026-08-23 00:00 UTC (12h ago)

Resolved: 2026-08-23 00:00 UTC (12h ago)

Scheduled Maintenance for BPI Direct Debit

Resolved

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Thu Aug 27 2026 15:55:00 GMT+0000 End Date: Thu Aug 27 2026 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted

Incident

Location: —

Started: 2026-08-23 00:00 UTC (12h ago)

Updated: 2026-08-23 00:00 UTC (12h ago)

Resolved: 2026-08-23 00:00 UTC (12h ago)

Scheduled Maintenance for BPI Direct Debit

Resolved

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Fri Aug 28 2026 13:55:00 GMT+0000 End Date: Fri Aug 28 2026 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted

Incident

Location: —

Started: 2026-08-23 00:00 UTC (12h ago)

Updated: 2026-08-23 00:00 UTC (12h ago)

Resolved: 2026-08-23 00:00 UTC (12h ago)

Scheduled Maintenance for BPI Direct Debit

Resolved

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Fri Aug 28 2026 15:55:00 GMT+0000 End Date: Fri Aug 28 2026 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted

Incident

Location: —

Started: 2026-08-23 00:00 UTC (12h ago)

Updated: 2026-08-23 00:00 UTC (12h ago)

Resolved: 2026-08-23 00:00 UTC (12h ago)

Scheduled Maintenance for BPI Direct Debit

Resolved

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Tue Aug 25 2026 13:55:00 GMT+0000 End Date: Tue Aug 25 2026 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted

Incident

Location: —

Started: 2026-08-23 00:00 UTC (12h ago)

Updated: 2026-08-23 00:00 UTC (12h ago)

Resolved: 2026-08-23 00:00 UTC (12h ago)

Scheduled Maintenance for BPI Direct Debit

Resolved

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Mon Aug 24 2026 15:55:00 GMT+0000 End Date: Mon Aug 24 2026 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted

Incident

Location: —

Started: 2026-08-23 00:00 UTC (12h ago)

Updated: 2026-08-23 00:00 UTC (12h ago)

Resolved: 2026-08-23 00:00 UTC (12h ago)

Scheduled Maintenance for BPI Direct Debit

Resolved

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Thu Aug 27 2026 13:55:00 GMT+0000 End Date: Thu Aug 27 2026 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted

Incident

Location: —

Started: 2026-08-23 00:00 UTC (12h ago)

Updated: 2026-08-23 00:00 UTC (12h ago)

Resolved: 2026-08-23 00:00 UTC (12h ago)

Scheduled Maintenance for BPI Direct Debit

Resolved

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Tue Aug 25 2026 15:55:00 GMT+0000 End Date: Tue Aug 25 2026 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted

Incident

Location: —

Started: 2026-08-23 00:00 UTC (12h ago)

Updated: 2026-08-23 00:00 UTC (12h ago)

Resolved: 2026-08-23 00:00 UTC (12h ago)

Payouts Disruption in Philippines

Resolved

This incident has been resolved.

Incident

Location: Philippines (PH)

Started: 2026-08-22 16:30 UTC (20h ago)

Updated: 2026-08-22 22:20 UTC (14h ago)

Resolved: 2026-08-22 22:20 UTC (14h ago)

2026-08-22 21:00 UTC (15h ago) : Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

2026-08-22 20:50 UTC (16h ago) : Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

2026-08-22 20:40 UTC (16h ago) : Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_MET: 1-50000 PH_SEC: above 50001

QR_CODE DANA Indonesia Disruption

Resolved

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Incident

Location: Indonesia (ID)

Started: 2026-08-22 21:25 UTC (15h ago)

Updated: 2026-08-22 21:27 UTC (15h ago)

Resolved: 2026-08-22 21:27 UTC (15h ago)

2026-08-22 21:25 UTC (15h ago) : Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal thresho...

Announcement: Temporary Credit Card Payment Service Maintenance on 23/08/2026

Resolved

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident

Location: —

Started: 2026-08-14 03:20 UTC (9d ago)

Updated: 2026-08-22 21:06 UTC (15h ago)

Resolved: 2026-08-22 21:06 UTC (15h ago)

2026-08-22 18:30 UTC (18h ago) : Maintenance will begin as scheduled in 60 minutes.

2026-08-14 03:20 UTC (9d ago) : Dear Valued Merchants, Please be informed that our bank partner will conduct scheduled system maintenance on 23 August 2026, from 2:30 AM to 4:00 AM (GMT+7). During this period, credit card payment transactions may be temporarily unavailable. We kindly ask you to avoid using this payment method during the maintenance window. We apologize for any inconvenience and appreciate your understanding. ...

EWALLET LINKAJA Indonesia Disruption

Resolved

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Incident

Location: Indonesia (ID)

Started: 2026-08-22 16:16 UTC (20h ago)

Updated: 2026-08-22 16:27 UTC (20h ago)

Resolved: 2026-08-22 16:27 UTC (20h ago)

2026-08-22 16:16 UTC (20h ago) : Dear Valued Customers, We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal t...