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Description
Vertex provides tax technology and services for enterprise indirect tax determination, compliance, and reporting. It helps companies calculate sales, VAT, and other transaction taxes across jurisdictions and integrate tax rules into ERP and commerce systems.
Active Incidents
Last refresh: 2026-05-02 01:03 UTC (1h ago)

Vertex Indirect Tax Cloud Returns Functionality Degradation

Investigating

Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

Incident
Location:
Started: 2026-04-03 20:53 UTC (28d ago)
Updated: 2026-04-03 20:53 UTC (28d ago)
Resolved: N/A