Tenfold
CRM
Resolving…
Salesforce Integration Connection Failure (OAuth / PKCE Error)
IdentifiedUpdate Message In Progress - Our team has continued working directly with Salesforce engineering through the weekend to address the connection issue. Current Status: Progress: Joint efforts with Salesforce engineering are bringing us closer to a resolution. Next Steps: We are currently finalizing the remaining moving pieces needed to restore full functionality and are preparing the final rollou...
Location:
United States (US)
Started:
2026-07-23 22:24 UTC
(3d ago)
Updated:
2026-07-26 19:49 UTC
(3h ago)
Resolved:
N/A
2026-07-24 23:14 UTC
(1d ago)
:
In Progress - Our engineering team is actively working on applying the necessary codebase updates to support Salesforce’s PKCE authentication requirements. Current Status: Development Status: Engineering is actively implementing the required code changes across our application logic. Public Impact: Call logging, screen pops, and record updates within the integration remain impacted until the up...
2026-07-24 15:53 UTC
(2d ago)
:
Salesforce Integration Connection Failure (OAuth / PKCE Error) Identified - We have identified the root cause of the connection errors impacting the Salesforce integration popup. A recent update to Salesforce security policies requires Proof Key for Code Exchange (PKCE) parameters during the OAuth authentication flow. As a result, connection handshakes are currently being rejected by Salesforce...
2026-07-24 02:01 UTC
(2d ago)
:
We are actively working with Salesforce Support Engineering to resolve the issue. Initial investigations point to an anomaly during the authentication handshake between the systems. Our team has completed an initial joint troubleshooting session with Salesforce to isolate the root cause. Their engineering team is currently analyzing the findings, and we are awaiting their confirmation on the ne...
