Smartsheet

Project Management

Website

Resolving…

Description

Smartsheet is a work management and collaboration platform that combines the familiarity of spreadsheets with project management features. It provides tools for project planning, task tracking, resource management, and reporting to help teams organize work and collaborate effectively.

Status Page

https://status.smartsheet.com

Recent Incidents (Last 24 Hours)

Last refresh: 2026-08-20 15:27 UTC (1h ago)

Sheets, Reports, and Workflow Services Are Impacted

Resolved

On August 11 from approximately 7:00 AM to 4:20 PM PDT, some customers experienced timeouts or failures when loading sheets and reports, as well as automation workflow failures that caused some workflows to disable due to elevated error rates. The incident was caused by a database query-routing issue related to the conditions behind recent service disruptions, where certain reads were routed to...

Incident

Location: —

Started: 2026-08-11 19:51 UTC (8d ago)

Updated: 2026-08-19 22:39 UTC (17h ago)

Resolved: 2026-08-11 23:20 UTC (8d ago)

2026-08-11 23:20 UTC (8d ago) : This incident has been resolved.

2026-08-11 21:02 UTC (8d ago) : A mitigation is now in place, and we're seeing a strong recovery. We'll continue monitoring closely to confirm the issue is fully resolved.

2026-08-11 20:26 UTC (8d ago) : We're continuing to look into this and are working toward a mitigation that we expect to have in place soon.