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Incident: Trouble Accessing Historical Messages With Custom Data Retention Policies Enabled
ResolvedWe're continuing to work on restoring messages, message edits, and file shares for a limited number of workspaces that were affected by an issue with custom data retention settings. We've fixed what triggered the issue and are running data recovery using backup restoration methods. Custom retention settings have been restored for impacted channels, and we're gradually re-enabling retention jobs...
Location:
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Started:
2026-08-13 21:21 UTC
(7d ago)
Updated:
2026-08-20 22:54 UTC
(16h ago)
Resolved:
2026-08-20 22:54 UTC
(16h ago)
2026-08-13 21:21 UTC
(7d ago)
:
Users with custom data retention policies enabled might be unable to see or load older messages. We apologize for the trouble and we'll share more news as it becomes available.