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Salsify

Marketing
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Description
Salsify is a product experience management (PXM) platform that helps brands create and distribute product content across channels. It provides product information management, digital shelf analytics, and syndication for e-commerce and retail.
Active Incidents
Last refresh: 2026-09-16 23:38 UTC (30m ago)

Intermittent access issues with Salesforce ticketing

Monitoring

We are currently tracking intermittent access issues with Salesforce, our customer support platform. Users may encounter temporary maintenance messages ("We are down for maintenance") or experience errors when submitting and viewing support cases. Salesforce is actively investigating the issue, and we are monitoring their progress closely to provide updates as soon as they become available. Ple...

Incident
Location:
Started: 2026-09-16 09:58 UTC (14h ago)
Updated: 2026-09-16 09:58 UTC (14h ago)
Resolved: N/A

Intermittent Crawling Errors Affecting Data Freshness

Identified

Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Amazon US Ongoing Improvements: Home Depot Lowes Kroger Chewy Kohl's Monitoring: Wayfair Bed Bath & Beyond If you have any questions, please use the "My Cases" option withi...

Incident
Location:
Started: 2025-06-09 15:27 UTC (Jun 09, 2025)
Updated: 2026-09-14 20:21 UTC (2d ago)
Resolved: N/A
2026-06-23 17:54 UTC (Jun 23, 2026) : Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Home Depot Wayfair Ongoing Improvements: Lowes Kroger Chewy Kohl's Bed Bath & Beyond Resolved: Target If you have any questions, please use the "My Cases" option within the...
2026-05-08 18:57 UTC (May 08, 2026) : Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Target Ongoing Improvements: Lowes Kroger Chewy Kohl’s Bed Bath & Beyond Resolved: Home Depot If you have any questions, please use the “My Cases” opt...
2026-05-07 20:33 UTC (May 07, 2026) : Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Monitoring: Home Depot Ongoing Improvements: Lowes Kroger Chewy Kohl’s Bed Bath & Beyond If you have any questions, please use the “My Cases” option w...