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Sage

Accounting
Resolving…
Description
Sage is an accounting and business software company that provides accounting, payroll, and compliance solutions for SMBs. It offers Sage Business Cloud, desktop accounting, and industry-specific products for small and medium businesses worldwide.
Active Incidents
Last refresh: 2026-04-30 06:32 UTC (33m ago)

Sage Intacct - Operational

Monitoring

Earlier today we identified an issue preventing student users in the USA from importing files within the learning feature. All other product functionalities were performing as expected for all customers. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Incident
Location: United States (US)
Started: 2026-04-30 02:03 UTC (5h ago)
Updated: 2026-04-30 02:03 UTC (5h ago)
Resolved: N/A

Banking Service - Partial Outage

Identified

We have identified the cause of the issue and are working on a fix. We apologise for any inconvenience this might cause.

Incident
Location: United States (US)
Started: 2026-04-29 08:44 UTC (22h ago)
Updated: 2026-04-29 15:53 UTC (15h ago)
Resolved: N/A

Brightpearl - Degraded Performance

Monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Incident
Location:
Started: 2026-04-29 12:52 UTC (18h ago)
Updated: 2026-04-29 14:04 UTC (17h ago)
Resolved: N/A

E-Mail Functionality - Partial Outage.

Investigating

We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products: -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland -Sage 50c ZA -Sage Pastel Payroll We are currently investigating.

Incident
Location: Ireland (IE)
Started: 2026-04-29 08:32 UTC (22h ago)
Updated: 2026-04-29 08:34 UTC (22h ago)
Resolved: N/A

Sage 200 Standard (UKI) - Degraded Performance

Investigating

We have identified an issue where customers in the UK and Ireland are experiencing performance degradation. We are currently investigating.

Incident
Location: United Kingdom (GB) + 1
Started: 2026-04-28 17:27 UTC (1d ago)
Updated: 2026-04-28 18:10 UTC (1d ago)
Resolved: N/A

Sage HR - Partial Outage

Identified

We have started to release the fix to the incorrect leave balances to a small batch of customers and will continue to roll it out to all customers that reported the issue in the incoming days. We appreciate your patience while we continue to roll out the fix. ------------------------------------------------------- Hemos comenzado a implementar la corrección de los saldos de vacaciones incorrect...

Incident
Location:
Started: 2026-01-06 18:40 UTC (Jan 06, 2026)
Updated: 2026-04-28 14:03 UTC (1d ago)
Resolved: N/A

Download Issues - Partial Outage

Investigating

Les services de téléchargement sont désormais disponibles, et nous travaillons actuellement au téléchargement des derniers fichiers pour l’ensemble des produits. Certains clients peuvent rencontrer des lenteurs lors du téléchargement des fichiers, et nous enquêtons actuellement sur la cause. ------------------------------------------ The download services are now available, and we are currently...

Incident
Location:
Started: 2026-04-23 17:04 UTC (6d ago)
Updated: 2026-04-28 08:30 UTC (1d ago)
Resolved: N/A