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One Partners

Finance
Description
One Partners is a UK insurance distribution network that connects brokers, intermediaries, and insurers with products and support for general insurance and related financial services.
Recent Incidents (Last 24 Hours)
Last refresh: 2026-07-02 22:51 UTC (51m ago)

Teams SIP Inbound Calling Issue

Resolved

The issue affecting inbound calls to Microsoft Teams via SIP has been resolved and service has been restored. Our teams worked with the third-party vendor to identify and fix the issue. We will continue to monitor the service to ensure stability. Thank you for your patience during this incident. If you continue to experience any issues, please contact support.

Incident
Location: United Kingdom (GB)
Started: 2026-07-02 09:16 UTC (14h ago)
Updated: 2026-07-02 15:49 UTC (7h ago)
Resolved: 2026-07-02 15:49 UTC (7h ago)
2026-07-02 11:12 UTC (12h ago) : We are continuing to investigate reports of inbound call failures affecting Microsoft Teams via SIP., including failover solutions. Our engineering teams are working closely with a third-party vendor to identify the root cause and restore service as quickly as possible. We appreciate your patience and will provide a further update as soon as more information becomes available.
2026-07-02 09:16 UTC (14h ago) : We have received reports that inbound calls using Microsoft Teams via SIP are currently failing. Our engineering teams are actively investigating the issue and are working closely with all relevant suppliers and partners to identify the root cause and restore service as quickly as possible. We understand the impact this may have on your customers and appreciate your patience and understanding w...