One Partners
Finance
Resolving…
IBillie - Vodafone Connectivity Order Processing Issue
MonitoringThe issue affecting Vodafone Connectivity orders displaying as failed within iBillie has now been resolved. Vodafone has implemented a fix, and impacted orders are progressing as expected. Our teams have completed a review of affected orders and updated records where required to ensure order statuses accurately reflect their current position. Partners can now continue to place and manage Vodafo...
Location:
United Kingdom (GB)
Started:
2026-09-07 16:07 UTC
(9d ago)
Updated:
2026-09-09 15:09 UTC
(7d ago)
Resolved:
N/A
2026-09-08 15:16 UTC
(8d ago)
:
Vodafone has identified the root cause of the issue and is actively working on a resolution. Our teams remain engaged with Vodafone and are closely monitoring progress to ensure impacted orders continue to be tracked and managed appropriately. While some orders may still incorrectly display as failed within iBillie, these orders continue to progress within Vodafone's systems where applicable. W...
2026-09-08 09:01 UTC
(8d ago)
:
We would like to provide a further update regarding the issue affecting some Vodafone Connectivity orders within iBillie. Our teams continue to work closely with Vodafone to identify and reconcile all affected orders. Whilst some orders may still display as failed within iBillie, we can confirm that these orders remain under review and continue to progress within Vodafone's systems where applic...
2026-09-07 16:07 UTC
(9d ago)
:
We are currently aware of an issue that is causing some Vodafone Connectivity orders to display as failed in error within iBillie. Whilst these orders may appear to have failed, they are continuing to progress within Vodafone's systems. To avoid creating duplicate orders, we kindly ask that you do not submit a replacement order at this time. Once Vodafone has confirmed the relevant order status...
