Neto

E-commerce

Website

Resolving…

Description

Neto is an Australian e-commerce platform for B2B and multi-channel retail. It provides webstore, POS, inventory, order management, shipping, marketplace integrations, and B2B wholesale for growing businesses.

Status Page

https://status.netohq.com

Recent Incidents (Last 24 Hours)

Last refresh: 2026-05-06 10:08 UTC (1h ago)

Control Panel and Webstore Disruption

Resolved

### Summary On 30 April 2026, some merchants experienced intermittent disruption when accessing storefronts and the Control Panel. During the incident, some storefront pages may have intermittently displayed a “We’ll be back online shortly” message, while some Control Panel access may also have been affected. The incident was caused by a significant spike in automated traffic directed at the pl...

Incident

Location: —

Started: 2026-04-29 23:40 UTC (6d ago)

Updated: 2026-05-06 05:48 UTC (5h ago)

Resolved: 2026-04-30 00:50 UTC (6d ago)

2026-04-30 00:50 UTC (6d ago) : The issue has been resolved and services are operating as normal.

2026-04-30 00:15 UTC (6d ago) : We are receiving reports that services are returning to normal. We are continuing to monitor the situation.

2026-04-29 23:40 UTC (6d ago) : We are receiving reports of sites receiving "We will be back online shortly". Our Development Team are investigating now.

Intermittent cPanel Loading

Resolved

### Summary On 27 April 2026, some merchants experienced intermittent issues accessing cPanel, with some pages returning a “Software Error” message or taking longer than expected to load. The issue was short-lived and services stabilised shortly after the initial disruption. We continued monitoring the platform before marking the incident as fully resolved. ### Customer Impact During the incide...

Incident

Location: —

Started: 2026-04-27 00:13 UTC (9d ago)

Updated: 2026-05-06 05:43 UTC (5h ago)

Resolved: 2026-04-27 00:58 UTC (9d ago)

2026-04-27 00:58 UTC (9d ago) : All services are now running normally.

2026-04-27 00:27 UTC (9d ago) : Services are returning to normal. We are continuing to monitor the situation.

2026-04-27 00:13 UTC (9d ago) : We are receiving reports of some cPanel pages showing "Software Error". Our Development Team are investigating now

Control Panel and Webstore Disruption

Resolved

### Summary On 4 May 2026, some merchants experienced intermittent access issues with their webstores and Control Panel. During this time, some sites may have displayed a “We will be back online shortly” message. ### Impact The issue caused intermittent availability issues for some merchant webstores and Control Panel access. The impact was not consistent across all sites, and some requests may...

Incident

Location: —

Started: 2026-05-03 23:55 UTC (2d ago)

Updated: 2026-05-06 02:03 UTC (9h ago)

Resolved: 2026-05-04 03:52 UTC (2d ago)

2026-05-04 03:52 UTC (2d ago) : This incident has been resolved.

2026-05-04 00:09 UTC (2d ago) : Some sites may still show "We will be back online shortly" intermittently. Our Development Team is working to resolve the issue as soon as possible.

2026-05-04 00:04 UTC (2d ago) : We are receiving reports that services are returning to normal. We are continuing to monitor the situation.

Control Panel Access Issue ("Sorry, you have been blocked")

Resolved

This incident has been resolved.

Incident

Location: —

Started: 2026-05-05 03:45 UTC (1d ago)

Updated: 2026-05-05 16:05 UTC (19h ago)

Resolved: 2026-05-05 16:05 UTC (19h ago)

2026-05-05 04:36 UTC (1d ago) : The “Sorry, you have been blocked” error in cPanel has been identified as false positives triggered by Cloudflare. We are actively working with Cloudflare, who are investigating the issue and helping implement a fix. We will provide further updates as they become available. Thank you for your patience.

2026-05-05 03:45 UTC (1d ago) : We are currently investigating this issue.