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Mono

Finance
Resolving…
Description
Mono is an open banking API platform for African businesses that provides financial data access and payment solutions. It offers bank account connectivity, statement retrieval, DirectPay, DirectDebit, and identity verification APIs for Nigeria, Ghana, Kenya, and South Africa.
Active Incidents
Last refresh: 2026-06-29 13:32 UTC (6m ago)

FCMB Internet Downtime

Identified

We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB internet details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB banking ...

Incident
Location:
Started: 2026-06-29 10:39 UTC (2h ago)
Updated: 2026-06-29 10:39 UTC (2h ago)
Resolved: N/A

FCMB Mobile (Authentication Outage)

Investigating

We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB mobile. Th...

Incident
Location:
Started: 2025-04-18 16:53 UTC (Apr 18, 2025)
Updated: 2026-06-29 10:39 UTC (2h ago)
Resolved: N/A

Mandate Approval Downtime: Providus Bank

Investigating

We are currently experiencing downtime from Providus Bank, which is impacting mandate approval. As a result, mandates are not being approved after users send the N50 activation fee. Please note that this issue is from the bank directly, and we are actively working with the NIBSS team to resolve it. In the meantime, mandate creation for Providus Bank has been temporarily disabled. Debit processi...

Incident
Location:
Started: 2026-06-11 18:00 UTC (17d ago)
Updated: 2026-06-11 18:00 UTC (17d ago)
Resolved: N/A